Help - Stopped receiving emails telling me that I have a new order to download

[skinnybloke]

Hi - Running v9.05 - site hosted on a 1&1 managed server.

About a week ago I stopped receiving emails telling me that I have a new order to download.

Customers still receive their emails without any problems.

Box is ticked to receive emails in business settings

When I test the network settings I receive a confirmation email

These emails are not going into my spam folder

My SMTP setting is set to 'localhost'

Any ideas anybody?

Regards
David

[Mike Hughes]

The first thing I'd do is look for likely errors in the error.err file

Mike

[skinnybloke]

Thanks for the reply. I've got a few references to this in the last week

Program = ORDERSCR, Program version = 22690 , HTTP Server = Apache                        , Return code = 999                 , Date and Time = 2013/03/20 15:45, Internal Errors = Error returned from SMTP server (4: must be authenticated
)

All a bit weird - the account has never needed authentication in the past as far I know.

[NormanRouxel]

Talk to your ISP and see if they've changed anything recently. Particularly arounbd the date when that error started occurring.