Changing PSP issue

[vph5wd]

Hi, I am using v8 and tried to configure PSP changing it from Paypoint to Worldpay and it said an error occured while sending the merge request and now I can't access the Store on the homepage. The Login (which we rarely use) page is the same. Now I have two problems !!

I am not a programmer just perform simple updates etc,,, can anyone help !! Please.....

[peblaco]

Most merge request errors are resolved when you do a refresh.

[vph5wd]

Thanks I hadn't tried it but just have, and also cleared the browser cache, refreshed browser and it is still the same

[vph5wd]

error message

Sorry was away but back now

http://www.wushudirect.co.uk/cgi-bin...html&NOLOGIN=1

[peblaco]

The cgi-bin scripts are coming up with "You do not have permission to access this document". First thing would be to check FTP permissions.

[vph5wd]

Thanks, as I said I am not a programmer but had a quick look at the cgi-bin and there is a file in there caller 'error' . I am assuming that is the file we are talking about but cannot see anything that resembles 'permissions' ?

The most recent entry in the file is below, although it is dated 23rd June, I was writing an easy user guide to users more computer illiterate than myself (takes some doing) and complied a section on users and discounts which I never use but maybe I upset something and never noticed it was wrong as the front page seems ok ??

Program = CATACACC, Program version = 76 , HTTP Server = Apache/2.2.3 (CloudLinux) , Return code = 999 , Date and Time = 2013/06/10 12:08, Internal Errors = The input is NULL

Sorry to be a pain with what to you must seem obvious but many. many thanks for your help it is much appreciated

[vph5wd]

Sorry

called error not caller error
compiled not complied

D'oh....

[guccij]

Don't know which FTP client you use but this article tells you what you need to do and is pretty much the same for any FTP client:
http://www.dummies.com/how-to/conten...zilla-on-.html

[vph5wd]

Thanks I'll take a look

[vph5wd]

I use FTP Commander, a bit old fashioned but for the little FTP work I do it has always been adequate.

I changed the files in the cgi-bin to 755 following the dummies book, although it said to change both the files on the computer and on the FTP server and I could only see the cgi-bin folder on the FTP server so only did the one set maybe that is the issue ! Dunno

Nothing has changed or am I being stupid as to expect it to as nothing changed on the computer ?

[peblaco]

Did you change cgi-bin folder permissions also?. You cannot change file permissions on the computer, the software will upload scripts.

[vph5wd]

How did you know !! Changed the folder attributes as well and now the store is accessible, you are a star!!!!

Wonderful, all part of life's big learning curve so I am back to where I started which is fantastic as customers can now place orders again

So I am now back at my original issue which is how to configure it from Paypoint the current PSP to Worldpay. When I tried it this morning It caused all these other problems, it was working fine until then !!

[vph5wd]

won't that just cause it to happen all over again ?

Now I think about it I think on my travels this morning I saw (but didn't look) may threads about Worldpay as they have changed something in their set up protocols or something. Do you know about this ?

[peblaco]

Probably not. If you are referring to the email WorldPay sent then no changes are required, read the SellerDeck reply here.

[vph5wd]

I shall try it now and see what happens