Reinstall Actinic 9 only have v 8 disc

[susan]

HELP I accidentally pressed the refresh button on Windows 8 when I restarted the computer the programme along with chrome and outlook had completely been REMOVED form my computer.

I tried system restore this odesn't work so I need to reinstall from disk The good new is all the files are still there, My question is how do I reinstal Actinic v 9 I have successful nistalled form disc v 8 but can't remember how i upgraded from v8 to v9 last time.

Any advice gratefully receive hope to go on holiday this thursday

[Duncan Rounding]

You can download your old version again here:
http://www.sellerdeck.co.uk/index.ph...tegory/archive

You will need to have your product key and know which specific version you were using as well.

[Duncan Rounding]

I think this link will give you your Actinic version number for your site: http://goo.gl/Al1a1S

[susan]

You can download your old version again here:
http://www.sellerdeck.co.uk/index.ph...tegory/archive

You will need to have your product key and know which specific version you were using as well.

I see therea re 6 options for version 9 which option sholudi go for ???

[susan]

Is the product key the number and letter code inside sleeve that came with the disc

how do i find the version i was using ??

Its just I want ot get this write beofre proceeding

[NormanRouxel]

If your site is (you've not told us so we're somewhat guessing) http://www.fantasygirl.co.uk then it's 9.0.5.

[peblaco]

It is unlikely that the hard drive has been wiped and programs removed, you need to check they are there before you rush to install software again which may inadvertently affect what you already have.

[susan]

sorry I thought i had the wrong headed ie it said about disappearing icons when the title should have been aobut idasappearing programmes.

[susan]

It is unlikely that the hard drive has been wiped and programs removed, you need to check they are there before you rush to install software again which may inadvertently affect what you already have.[


Good point it is trying to delete actinic files already there so what od I do ??

[peblaco]

It could be disappearing icons, you needed to check that first and this was being explained on the other topic where the first thing I said was "You don't need to reinstall the Actinic if the programs are still there" as it was being asked whether you could browse to the program folder and also check the icons, desktop and apps. You should have taken that advice as it sounds like you ignored it and are in the middle of installing software which may overwrite the site you already have. If you stopped the install it may end up with files deleted or half installed and could cause further problems. You may be okay if you have a very recent snapshot backup which you can import again into the software after you have re-installed it.

[susan]

It could be disappearing icons, you needed to check that first which was being explained on the other topic where the first thing I said was "You don't need to reinstall the Actinic if the programs are still there" as it was being asked whether you could browse to the program folder and also check the icons, desktop and apps. You should have taken that advice as it sounds like you ignored it and are in the middle of installing software which may overwrite the site you already have. If you stopped the install it may end up with files deleted or half installed and could cause further problems. You may be okay if you have a very recent snapshot backup which you can import again into the software after you have re-installed it.

file:///C:/Users/Sue/Desktop/Removed%20Applications.html

oh there gone all right !!! see above link

[peblaco]

In that case it seems that you have refreshed and indeed reset your PC back to the default and in so doing deleted all your desktop apps. Do you have a recent backup snapshot of your version 9 snapshot?.

[susan]

In that case it seems that you have refreshed and indeed reset your PC back to the default and in so doing deleted all your desktop apps. Do you have a recent backup snapshot of your version 9 snapshot?.

but all the files are still there

er no sorry

[susan]

but all the files are still there

er no sorry

I can install 9 and then download the website wouldn't that be the easiest way ??

[guccij]

No. You cannot "download the website".

Use Windows search to look for any residual files.