I've got a client who complained of timeout problems during upload of his catalog (this was his first upload). Initially I thought the problem related to his host.
On further investigation, I thought it might be the server have have him hosted on, as it has some REALLY busy Actinic stores on it, and the network traffic is really very large for the machine.
After moving his site to a machine with only 15 domains, and NO OTHER actinic stores, he was having the same problems, so I ran some tests myself, and it seems that I also have problems uploading to ALL of our servers now.
The errors occur during upload, but ONLY at the "Setting permissions" stage - ftp of files runs very smoothly, but once Actinic pauses to set permissions, causes timeouts every time.
I have tried this using Actinic v5, v6 and now v7. The problems are constant.
I have also attempted it on a total of 3 separate servers - each has a dedicated port in our cisco, which is directly connected to the core routers of the colocation - one of the servers I tried this on has NO other traffic.
So I'm suspecting that there are some issues due to a routing or firewall type change upstream from our machines - but need more information on what is being used to update the permissions, and I need it before more of our Actinic clients have problems.
help!!
thanks
Greg Hewitt-Long
On further investigation, I thought it might be the server have have him hosted on, as it has some REALLY busy Actinic stores on it, and the network traffic is really very large for the machine.
After moving his site to a machine with only 15 domains, and NO OTHER actinic stores, he was having the same problems, so I ran some tests myself, and it seems that I also have problems uploading to ALL of our servers now.
The errors occur during upload, but ONLY at the "Setting permissions" stage - ftp of files runs very smoothly, but once Actinic pauses to set permissions, causes timeouts every time.
I have tried this using Actinic v5, v6 and now v7. The problems are constant.
I have also attempted it on a total of 3 separate servers - each has a dedicated port in our cisco, which is directly connected to the core routers of the colocation - one of the servers I tried this on has NO other traffic.
So I'm suspecting that there are some issues due to a routing or firewall type change upstream from our machines - but need more information on what is being used to update the permissions, and I need it before more of our Actinic clients have problems.
help!!
thanks
Greg Hewitt-Long
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