Checkout problem

[Mick Jackson]

After clicking the 'done' button on completing an order, instead of returning to Catalog I am getting a 'page not found on this server' error message.

I have not tinkered with any templates other than order02 so that I could add some drop downs for the 'How found' and two user defined fields.

Have I broken this or is it a known problem?

http://www.jackfish.net/acatalog/

[darrentickle]

Hi Mike

I'm having the same problem but can't work out why this is happening. Have you had unluck solving this???

I thought the done button url came from Design | Option | Misc and then the url for completed and aborted checkouts. Is this right???

Cheers

Darren

[Mick Jackson]

No joy yet, below is the file reference for the file not found, hope technical support will join us with an answer.

http://www.jackfish.net/acatalog&ACT...facatalog%252f

Below is the full file reference, the URL above truncated itself. Have deleted the "http://www" bit it shows in full.


jackfish.net/acatalog&ACTINIC_REFERRER=http%3a%2f%2fwww%2ejackfish%2enet%2fcgi%2dbin%2fos000001%2epl%3fRANDOM%3d0%2e022124518705045393%26SEQUENCE%3d3%26ACTION%3dFinish%26ORDERNUMBER%3dMJ86QA10000689%26REFPAGE%3dhttp%253a%252f%252fwww%252ejackfish%252enet%252fcgi%252dbin%252fos000001%252epl%26ACTINIC_REFERRER%3dhttp%253a%252f%252fwww%252ejackfish%252enet%252facatalog%252f

[darrentickle]

Hi Mick

I had another thread open about this and had a reponse from chris:

I would suggest commenting out the 'Done' button in Act_Order04.html and just replacing it with a hyperlink that takes people to where you want them to go.
__________________
Cheers

Chris Dicken
Actinic Software

So I'm going to remove the button and replace it with a link to the homepage.

Cheers

Darren

[Mick Jackson]

Cheers Darren

It works OK and I don't suppose the customers will know the difference. At least it will stop any complaints, can be 'picky' so and so's some of these customers.

Seems funny that this only affect two of us, I would have thought something like this would affect all users, or at least those that do not completely re-design the templates.

[darrentickle]

Hi Mick

I also got this reply too but I think I'm going to stay with the link as it looks better then the grey button.

It might be better to check Design|Options|Miscellaneous. Under the Generation Options section (middle of the page), make sure that No Frames in Checkout is checked and Also Removing Custom Frames (which will appear when you tick the first one) is also checked.

Then put the URL that you want the visitors to go to in URL for Completed and Aborted Checkout:

Cheers

Darren

[Mick Jackson]

Quote:
It might be better to check Design|Options|Miscellaneous. Under the Generation Options section (middle of the page), make sure that No Frames in Checkout is checked and Also Removing Custom Frames (which will appear when you tick the first one) is also checked.

What difference will this make Darren. I just subsistuted the button code for a URL as suggested by Chris and it worked OK.

Cheers

[DaveT]

What about a Button

Hello

I just tried the following button which you could use in the same way as the default NETQUOTEVAR button in Act_Order04.html.

In that template if you comment out the default:

<INPUT TYPE=SUBMIT NAME=ACTION VALUE="NETQUOTEVARONEBUTTON">

And insert underneath:

<input type="button" value="Done" onclick="location.href='http://www.YOUR-WEBSITE_link.co.uk'" />

That worked just now for me. The smiley in that nETQUOTEVAR is just gonna have to stay.