ftp upload problems

[baz]

Is there a known problem which would explain why a perfectly healthy cart suddenly creates ftp access problems. I keep getting 'username or password incorrect ' errors and my customers get 'permission denied' errors when they do anything that would involve writing to a file eg. creating an order number.

To make matters worse my ISP (Businessserve) blame Actinic for doing 'Odd things' and seem unable to solve the problem. Currently neither of us seem able to access catalog files and this has lasted for over a week.

After 3 months of trouble free usage I am now in dire straits.

I use actinic v7 alongside Frontpage 2000. Is this part of the problem?

[Mike Hughes]

Things to check.

1. The permission of your cgi-bin is set to 755 not 644, and the /acatalog/ folder is set to 777.

2. That you have passive ftp enabled in your network settings.

Mike

[baz]

problem now solved

Finally my ISP has has fixed ftp access and a I tried web refresh. Apparently successful but customer side was still not working . Followed advice on orderlock.num and backup.num posted on this site and we are now up and running.