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**the061** · 01-Nov-2004, 03:10 PM

Good Luck with it, they have had my snapshot for over 2 weeks and are still yet to reply!

Let me know if you get a solution.

Cheers
Andy

**the061** · 02-Nov-2004, 07:18 PM

Well, I got the reply:

"put the actinic.css file in your cgi-bin"

Not only is that a bit of a cop-out as its not a solution, its a make-do. It won't work on the servers we use as access to the cgi-bin is denied unless its for scripting things (as intended with a cgi-bin).

There must be a proper solution to this somewhere? I really could do with sorting this out asap.

Thanks in advance to anyone who manages to solve this

Andy

**Dybbuk** · 02-Nov-2004, 08:23 PM

Andy,

Is it just your css file that isn't loading via the login script, or are you having a problem with images too?

There shouldn't be a need to dump a css file in your cgi-bin, but a problem I had was fairly similar to this in that the login script was looking for css and images in the cgi-bin.

What's your url for login?

DB

**the061** · 03-Nov-2004, 08:20 PM

I got the fix (finally) and it goes like this:

Search for

<LINK REL=STYLESHEET HREF="actinic.css">
<Actinic:BASEHREF VALUE="NETQUOTEVAR:BASEHREF"/>

and replace with

<Actinic:BASEHREF VALUE="NETQUOTEVAR:BASEHREF"/>
<LINK REL=STYLESHEET HREF="actinic.css">

-=-=--=

Yep that's it! Fixed it straight away!

Cheers
Andy

**box500** · 12-Nov-2004, 07:08 AM

Thanks Andy,
I've just e-mailed support again in my case to try and get a result as in my case ActPrimary reads:


<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML>
<HEAD>
<TITLE>NETQUOTEVAR:PAGETITLE</TITLE>
<Actinic:BASEHREF VALUE="NETQUOTEVAR:BASEHREF"/>
<META NAME="ACTINICTITLE" CONTENT="NETQUOTEVAR:PAGEHEADER">
<META HTTP-EQUIV="Content-Type" content="text/html; charset=iso-8859-1">




<LINK REL=STYLESHEET HREF="actinic.css">

so presumably I need to look elsewhere
Kind Regards
Ian

**jonnyatom5** · 21-Jan-2005, 12:06 PM

Was this resolved?

Hi there I have exactly the same problem with the style sheet (oh and missing images) when I go outside of the acatalog directory (ie to the homepage) did either box500 or the061 have any joy in resolving this?

Regards Garry

**Nadeem** · 24-Jan-2005, 11:22 AM

Hi there

the061 issue was resolved by

<LINK REL=STYLESHEET HREF="actinic.css">
<Actinic:BASEHREF VALUE="NETQUOTEVAR:BASEHREF"/>

and replace with

<Actinic:BASEHREF VALUE="NETQUOTEVAR:BASEHREF"/>
<LINK REL=STYLESHEET HREF="actinic.css">

Don't know about Ian fix. Did you check your Act_Primary.html and see if you have got the basehref set?

Kind Regards

**remmo** · 25-Jan-2006, 12:01 PM

Has anyone found an answer to this problem. I've been working on my site and this problem appeared out of the blue. It definetly wasn't happening yesterday but now it is?

Weird... I uploaded yeserdays snapshot into Actinic (ie. the site that was working) and then uploaded to the trial server, and the same problem is happening... any ideas?

<EDITED TO ADD> Images have also dissappeared - including logo on top left. Am I right in assuming that the same template is used for the Sitemap? The Sitemap is appearing normally with all images and styles intact.

**cdicken** · 25-Jan-2006, 04:07 PM

Hi Remmo

Could I ask you to post your URL that has the problem and a test username and password for people to use.

Thanks.

**remmo** · 25-Jan-2006, 09:07 PM

Hi Chris,

It is happening at my trial site:

HTML Code:

http://trials.actinic.com/trials/trial23981/

Not all the links work yet but if you go to the View Cart Link at the very top of the page you'll see the problem.

Just thought I'd check before I posted this reply... on this computer I'm working on now it seems to all be working correctly. Will check again on my Actinic computer and post a response later today

**remmo** · 26-Jan-2006, 02:43 AM

Just to confirm...

The problem seems to have magically fixed itself without my input. It must be an issue with the trial server? Frustrating really considering I had spent about 2 hours pulling my hair out about this thinking it was something I had done.

Note to anyone who comes across this problem in the future--->

If this happens to you then just let it rest for a few hours, make yourself a coffee and it will sort itself out.

**cdicken** · 26-Jan-2006, 09:33 AM

Hi there

For your future reference, this can be caused by a faulty 'session file' on your Actinic site, which stores details about your visit to the server.

If it happens again, go to 'Help | Troubleshooting' and click 'Purge Session Files'.

**remmo** · 26-Jan-2006, 09:52 AM

Hi Chris,

It's happening again

Have tried to do as you say in post above but get the following error message as Actinic is trying to clear session files.

Actinic received a server error from the web server. The CGI scripts are not executing properly on the server. Review your network settings in the Advanced | Network Setup... dialog. Check the CGI-BIN URL and CGI script ID or contact your mall administrator.

Any ideas or am I going to have to wait again... always appears to happen around this time (2030 UTC+11)

**Bruce** · 30-Jan-2006, 11:02 AM

Remmo,

Is this issue still ongoing or have you managed to fix it?

Kind regards,

**remmo** · 31-Jan-2006, 09:26 AM

Bruce,

If you look at the site I uploaded to the Actinic Trial Server and click on the Log In link you will see what the layout should look like - http://trials.actinic.com/trials/trial23981/

I've just uploaded a trial version of my site to my domain. Clicking on the log in link here and the stylesheet and images are missing - http://www.thehoneyfarm.com.au/acatalog/test/home.html

Please note not all links on the page work... I have some debugging to do there. You can enter the shop via the links in the blue section.

The lack of stylesheet also applies to the other secure pages.

Announcement

Login = 'The disappearing stylesheet'

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