Announcement

Collapse
No announcement yet.

adding extra charges

Collapse
X
Collapse
 
  • Page of 1
  • Filter
  • Time
  • Show
Clear All
new posts
Previous template Next
    #1

    adding extra charges

    Hi all having a problem when processing an order seem to have the price changing when ordering a product online

    the following link shows the cost for £352.49 for the product which consists of components which do not link to any product on the database but yet im having a price change when continuing to the cart it increases to £373.63

    product price

    after continuing from the final total to payment section it resets back to the original price of £352.49

    Can anyone provide any information on what is happening please

    Thanks in advance


    D
    Tags: None
    #2
    Hmmmmmmmmmm. My guess would be something along the lines of the Pricing Model. i.e. are you using Sum of Products and Component Prices or some other combination which is adding onto the price maybe?

    Comment

      #3
      Sum of products and component prices is selected. however this shouldn't matter as when the page goes to checkout it reverts to the correct amount. The problem also occurs on a few products which adds to the mystery

      Comment

        #4
        the difference is 17.99 plus VAT which doesn't sound like a random error to me.

        It could be that one of your actinic files has got out of step with the rest. Try doing a full refresh and see if that fixes it.

        Mike
        -----------------------------------------

        First Tackle - Fly Fishing and Game Angling

        -----------------------------------------

        Comment

          #5
          Done the full reset still not fixed. the problem exists with other products too.

          Click here

          click on add to cart the figures are wrong - I really need to fix this and any help would be appreciated

          TIA

          Azer

          Comment

            #6
            The problem just seems to be on the confirmation page when I first click the 'Add to Cart' button. When I then confirm and then go back and check the cart, it shows the right amount. You could try changing the shopping mode for the section to 'Quantity in Shopping Cart' and see if this makes a difference.

            Without seeing a snapshot I'm at a bit of a loss to help any more. I suggest you register an email support request at http://www.actinic.co.uk/support/register.htm and the team there can see if they can reproduce it.

            Comment

              #7
              That did the trick

              Thanks that did the trick and solved the mysterious problem.......


              D

              Comment

              Previous template Next
              Working...
              X