Is there any way of creating new e-mail templates which appear on the drop-down list on the mail template.
We have a lot of orders from people who cannot get through the payment section, so we get the confirmation e-mail to say an order has come in, but no payment is received.
I would like to have an e-mail set up that says to the customer that we have received the order, but not payment. I have copied the Act_PaymentRecEmail.txt to make a new mail saying what I want, but cannot find how to use this mail.
Thanks for your help
We have a lot of orders from people who cannot get through the payment section, so we get the confirmation e-mail to say an order has come in, but no payment is received.
I would like to have an e-mail set up that says to the customer that we have received the order, but not payment. I have copied the Act_PaymentRecEmail.txt to make a new mail saying what I want, but cannot find how to use this mail.
Thanks for your help
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