Help with the Contact us page using actinic vs7

[l.hailwood]

Hi

I wondered whether anyone can help. I have a problem with the email on the contact us page.For some reason when a customer is filling in the query form then presses send, it comes up with error. However the customer then recieves an email saying that their query will be dealt with, but i dont receive the query email. But the strange thing is if someone orders a product all the emails work correctly. My website is hosted with telivo, if anyone could help with this problem id really appreciate it, as my website is useless without a working contact us page. If anyone fancies taking a look for themselves my address is www.sounds4kids.co.uk
Thanks

[Nadeem]

Hi there

When checking your error log as well as testing out the contact us page, i see you get the following error message:
Error returned from SMTP server (4: invalid sender address )

I would suggest in checking "View | Business Settings | Company/Contact" and make sure your email address is correct in here.

Also make sure in "Advance | Network Setup", the "SMTP Server" is the one given to you by your hosting company, and does it need SMTP authentication. If it does, then have you supplied a username and password, under "SMTP Server"?

Kind Regards

[Eileen]

Hello, we are having a very similar problem with our "Contact Us" email form.

I believe the problem is related to how our ISPs are tackling anti-spamming. We are not allowed to send email from an address not hosted on our ISP.

It is my guess that the "Contact Us" form is attempting to send us an email using the customer's email address in the "from" or "reply-to" field. This violates our ISP's anti-spamming rules, as the customer most likely is not hosted on our ISP.

Can the form please be changed to send the email to us from us, as it does with our customer orders, etc. In the body of the message, please put the
sender's contact info, rather than try to make it look like the email originated from them.

[Nadeem]

Hi Eileen,

I wonder, does you ISP allow you to use FormMail, if so, then the Contact Us page should be allowed to work.

Can the form please be changed to send the email to us from us, as it does with our customer orders, etc. In the body of the message, please put the sender's contact info, rather than try to make it look like the email originated from them.

I will ask development about this. This would require a change in the mailform.pl

By the way, in "Advance | Network Setup", have you put in for the smtp server you mail server address which your hosting company has provided you with. Please can you check this and advise.

Kind Regards

[Eileen]

Hi Nadeem,
our ISP does let us use form mail, but the email must be sent from a hosted account.

I have successfully implemented a php form mail page on another web site on this ISP:
www.cardiganwelshcorgiassoc.co.uk

With Actinic, there is no message logged about the error in our error.err file.

I agree with you, there needs to be a tweak to the actinic mail script to get this to work.... I am swamped with work for my normal job, so do not have the time to debug this at this time.

(my Actinic work is an 'after-hours' job.)

[Nadeem]

Hi there

I will check with the development team regarding this

Kind Regards

[Eileen]

Would someone be so kind as to tell me how to make the 'contact us' button revert to the V6-style mailto: ?

We need to give them the abiltity to contact us and the formmail is NOT working.

regards,

[magicalwonders]

Hello Eileen,

I'd rather not use the online form mail either. In fact I didn't realise it used one until I saw your post. I found the following code in the KB which brings up the customers email program for sending emails.

<script type=text/javascript>
var _u = "Info";
var _d = "hey-presto.demon.co.uk";
var _l = _u + "@" + _d;
var _m = "Contact Us";
document.write("<a href='mailto:"+_l+"'>"+_m+"</a>");
</script>

You would need to switch the hey-presto bit with your own email address. This code would replace the existing Netquotevar:NavBMail in your Act_Primary template.

Of course if there is a Netquotevar that brings up the customers email program that would be even better! Does anyone know if there is one?

Now the only problem with the above code is that the "Contact US" is displaying in Green! Haven't figured this one out yet. Anyone know how to make this black?

Many thanks

Myles Sinclair

[Eileen]

Thanks, Myles...

I'll play with that idea.

cheers

[jellis2000]

Hi all - I have a workaround for this problem.

Check the other thread - "'Contact Us' form does not work " for the solution.

Cheers

Jonathan.