Billing and Delivery Address Not Showing in HSBC

[darrentickle]

Hi

I need some help. I have just done a test transaction using the selection of a different delivery address from the billing address and this works fine except when you get to the HSBC page. Basically none of the data seems to appear within this page, but when you complete the order it is shown on the confirmation page. Does anybody know why this is happening?

Cheers

Darren

[darrentickle]

Hi

Can somebody give me some advice on this. On the last page before it goes to HSBC these are the hidden fields that are passed on:

<form name="formOCC" method="POST" action="https://secure.actinicsecure.com/cgi-bin/is_main.pl">
<INPUT TYPE=HIDDEN NAME="PSPID" VALUE="51">
<INPUT TYPE=HIDDEN NAME="ADF01" VALUE="UK00838401GBP">
<INPUT TYPE=HIDDEN NAME="ADF02" VALUE="020102800000002000000000BD9AAF78750F11D8F3D7B60AF4AA2ECA9D1C81FE6CECA5CB30F36048AD607DF94CEBEC66D4614DAF08842F9EAB7E1777AEAB94CBE884143C17E4FA8386E40FAFDA69BD165C50EE747BB744E46E7A7BA425FA92B8DAE4283F5FBFCC71903938211A6FC4D453345F5BAC880C8553126FEF5986AC128B5C91C2B0AE7402F146E88F05F6DD038F94914D407A1434B99980B21EB578A293E56861297A456C3DCB3FEE">
<INPUT TYPE=HIDDEN NAME="ORDERNUMBER" VALUE="DT66NR10000025">
<INPUT TYPE=HIDDEN NAME="CURRENCY" VALUE="GBP">
<INPUT TYPE=HIDDEN NAME="AMOUNT" VALUE="765">
<INPUT TYPE=HIDDEN NAME="GTIME" VALUE="1100039191">
<INPUT TYPE=HIDDEN NAME="GPAR" VALUE="41f961fbc1236129c2c5d0ebaacb4a26">
<INPUT TYPE=HIDDEN NAME="SALUTATION" VALUE="Mr">
<INPUT TYPE=HIDDEN NAME="NAME" VALUE="Daren Tickle">
<INPUT TYPE=HIDDEN NAME="ADDRESS1" VALUE="11c Charleville Circus">
<INPUT TYPE=HIDDEN NAME="ADDRESS3" VALUE="London">
<INPUT TYPE=HIDDEN NAME="PHONE" VALUE="0208 488 8059">
<INPUT TYPE=HIDDEN NAME="EMAIL" VALUE="darren.tickle@djwade.com">
<INPUT TYPE=HIDDEN NAME="POSTCODE" VALUE="SE26 6NR">
<INPUT TYPE=HIDDEN NAME="SSALUTATION" VALUE="Mrs">
<INPUT TYPE=HIDDEN NAME="SNAME" VALUE="Susan Tickle">
<INPUT TYPE=HIDDEN NAME="SADDRESS1" VALUE="95 Ravenscroft Road">
<INPUT TYPE=HIDDEN NAME="SADDRESS3" VALUE="Beckenham">
<INPUT TYPE=HIDDEN NAME="SCOUNTRY" VALUE="UK">
<INPUT TYPE=HIDDEN NAME="SPHONE" VALUE="0208 778 2284">
<INPUT TYPE=HIDDEN NAME="SPOSTCODE" VALUE="BR3 4TP">
<INPUT TYPE=HIDDEN NAME="MOVINGCHECKSTATUS" VALUE="">
<INPUT TYPE=HIDDEN NAME="USERDEFINED" VALUE="">
<INPUT TYPE=HIDDEN NAME="CARTID" VALUE="82Z152Z80Z165A1099855242B31185">
<INPUT TYPE=HIDDEN NAME="CALLBACKURLAUTH" VALUE="http://www.djwade.com/cgi-bin/os000001.pl?PATH=%2e%2e%2facatalog%2f&SEQUENCE=3&ACTION=AUTHORIZE_51&CARTID=82Z152Z80Z165A1099855242B31185&">
<INPUT TYPE=HIDDEN NAME="CALLBACKURLBACK" VALUE="http://www.djwade.com/cgi-bin/os000001.pl?SEQUENCE=3&ACTION=%3cBack&REFPAGE=http%3a%2f%2fwww%2edjwade%2ecom%2facatalog%2fChruch_Candle_9_%2ehtml&">
<INPUT TYPE=HIDDEN NAME="CALLBACKURLUSER" VALUE="http://www.djwade.com/cgi-bin/os000001.pl?SEQUENCE=3&ACTION=Finish&ORDERNUMBER=DT66NR10000025&REFPAGE=http%3a%2f%2fwww%2edjwade%2ecom%2facatalog%2fChruch_Candle_9_%2ehtml&">

I'm really stuck as to what the problem is.

Cheers

Darren

[Nadeem]

Hi there

Please check this thread: http://community.actinic.com/showpos...4&postcount=10. This explains how Actinic works with HSBC

Kind Regards

[darrentickle]

Hi

I have tried to following this but I now get a error message and so I have had to remove it and go back to what I had.

I have also emailed Steven Barkess as he had the same issue as me to see how he resolved his issue.

I have also emailed HSBC who have emailed me the following response:

If different billing and shipping are sent , then Actinic does not pass these details. This is to prevent a specific fraud rule from being used, which would affect a number of orders.

This is a business decision made by actinic and we cannot chagne the way this happens.

Can you confirm that this is the case, as this does mean that I can't have customers delivery goods to another address.

Cheers

Darren

[cdicken]

If different billing and shipping are sent , then Actinic does not pass these details. This is to prevent a specific fraud rule from being used, which would affect a number of orders.

I'm not sure this is the case.

From what I understand, HSBG require a country code to be passed with both addresses (invoice and delivery). Country codes can only be passed if the country for that address is selected from a drop-down. This means that you need two drop-downs - one for invoice address and one for delivery.

The zones in your 'Shipping and Handling' tab provide the countries for the 'Select Shipping Destination' drop down. To generate a 'Select Invoice Location' drop-down as well you need to change 'Business Settings | Tax' so that tax is set to 'Tax by Invoice Address'.

[valve man]

Hi
I've just tried that myself and it works for me. However, we deliver to the UK only - to ask the customer to select the country from a pull down list makes the form longwinded and confusing.
Is there anyway one can set the country to UK by default and hide the pull down?

Regards
Valve Man
www.myweeklyflowers.co.uk

[cdicken]

Yes

Remove the 'EU Tax Zone' from 'Business Settings | Tax' and then highlight the 'No Tax Levied' zone and select 'Do not allow None of the Above as a zone member'.

Then switch to 'Business Settings | Shipping and Handling' and assuming you have no countries in your zones you should just be able to set 'If shipping band not defined' to 'do not allow shipping'.

That should do it.

[twalls]

Hi Valve Man,

I had exactly the same issue ay you and currrently have customers choosing country from a drop down list (we only ship to UK). Did the suggestion from Chris work as required.

Regards.

[darrentickle]

Hi Chris

I have followed your instruction but I get the following error message

Select Shipping Destination - You have selected different invoice and shipping countries but have not checked the different shipping address check box.
Select Invoice Location - Please select a country.

This error message is coming from the first page, I have removed this as nobidy can buy anything.

As I only ship to the UK I don't want a drop done list to appear or for them to see the country.

I have attached my Act_LocationSelectTemplate.html file incase their is something in their that I'm missing.

Cheers

Darren

[cdicken]

OK

The first thing I suggest you do is to restore an original 'Act_LocationSelectTemplate.html' from 'Formats\Themes\BusinessCSS' as you will need this to be in one piece.

Then do the following:

1) In 'Business Settings | Tax' ensure you are using 'Advanced' tax and then remove the 'EU Tax Zone'. Then highlight 'No Tax Levied' and de-select 'Do Not Allow None Of The Above as a zone member'. Ensure that 'UK Tax Zone' has 'Default Zone' selected (it will appear greyed out).

2) In 'Business Settings | Shipping and Handling' remove all shipping zones other than one single one containing the 'United Kingdom'. Set 'If shipping Band Not Defined' to 'Do not allow shipping'.

3) In 'Design | Text | Website (cont) | Invoice Address' de-select 'Show' for the 'If you want to ship the purchase to an address other than the invoice address, check this box:' field.

That will do it - because I have just tested it on mine.

[valve man]

Hi Chris

I did all the above but still end up with a separate pull down menu for country in Shipping and Handling section. Additionally, with the "Ship the purchase to an address... etc" Show Field unchecked as in your part 3, I cannot ship to a different address as a delivery address does not show on the next page.
I have now checked the field as in part 3, the HSBC form prints both Invoice and Delivery details but we still have this seemingly odd pulldown.
Help!
Regards
Valve Man

[cdicken]

Hmmmm - I can see that.

Are you sure you have selected 'Do not allow none of the above as a zone member' in 'Business Setting | Tax'? Because it is there in the list....

Also make sure that none of your payment methods in 'Business Settings | Payment and Security' have 'Limited By Location' selected.

Also, you are always going to have a drop-down for 'state/province' unless you get rid of the 'counties' in 'Advanced | Locations' but I guess you need those for your free delivery....

[valve man]

Hi Chris
In post #10 you suggest we de-select "Do Not Allow None of the Above..." and in the latest post you say it should be selected.
The last post ie select seems to be the right move!

Also, if you decide to select "show" for "If you want to ship the purchase to an address other than ..." in Design|Text|Website the customer can choose that option and the form appears on the next page and both are printed in the HSBC pages. Result!

And finally, because we're all perfectionists, can we lose/hide the words "Select Invoice Location UK Delivery Code: United Kingdom" ? Some punters might/will be confused!

Excellent progress!

regards
Valve Man

[darrentickle]

Hi

Thanks for that Chris. It seems to be working, my only issue is that I couldn't follow step 3 as this didn't make sense to me, as I don't seem to be able de-select anything here.

I now have another question. How do I get rid of the Select Shipping Destination header on the checkout page and do I also have to show the Select Invoice Location Country: United Kingdom Country:* United Kingdom. Can I not make these hidden fields as before?

Can I also remove the following:

There are no addresses in your address book.Check here to add new address to your address book

As I don't really want to have this option.

Cheers

Darren

[valve man]

Hi Darren
I found I could "hide" the headers by deleting the prompt in Design|Text|Shipping and Tax etc.

The other fields you want hidden, I changed their font colour to white in Act_LocationSelectTemplate.html by adding <FONT COLOR="#ffffff"> just before NETQUOTEVAR:LOCATIONPROMPT and also NETQUOTEVAR:LOCATIONCOUNTRY

The values are sent to HSBC and they appear in the HSBC form which appears to print correctly.

Regards
Valve Man
______________
www.myweeklyflowers.co.uk