Hitslink Enterprise Conversion Tracking Help!

[aalden]

Hi,

I have Upgraded from HitsLink pro to enterprise which includes full conversion tracking. I am having difficulty getting it to work though.. I have allready been directed to other pages in the forum with helpful information but I am still having problems. I have customised the script and stuck it in order04 could any one give me a pointer as to what I am doing wrong?

The script they provide for me to customise:

<IMG border=0 hspace=0 vspace=0 width=1 height=1 src="https://counter.hitslink.com/confirmation.asp?acct=aealden&type=11473&s=1&uniqueId=YOUR-UNIQUE-ID&orderAmount=YOUR-ORDER-AMOUNT">

After I customised it:

<IMG border=0 hspace=0 vspace=0 width=1 height=1 src="https://counter.hitslink.com/confirmation.asp?
acct=aealden&type=11473&s=1&uniqueId=NETQUOTEVAR:THEORDERNUMBER&orderAmount=NETQUOTEVAR:NUMERICORDERTOTALCGI">

[TraceyG]

Hi,

I'm afraid that I don't know a lot about Hitslink Conversion Tracking but I'll try to help. What exactly is the problem, ie where does it go wrong? Also, can we have a URL please so I can take a look at your generated receipt page (as long as you are not using a PSP).

[aalden]

Hi Tracey,

thanks for replying. I would really appreciate some help with this.

It should be as simple as filling in the 2 variables YOUR-UNIQUE-ID and YOUR-ORDER-AMOUNT. I have tried using the ones suggested in other posts on the board but they dont seem to work.

I have used variables like:

NETQUOTEVAR:THEORDERNUMBER & NETQUOTEVAR:ACTINICORDERTOTAL

NETQUOTEVAR:THEORDERNUMBER & NETQUOTEVAR:ACTINICORDERTOTAL / 100

THEORDERNUMBER & ACTINICORDERTOTAL

I guess I just need the 2 correct variables that I need to fill in on the script. One should provide the unique order number and the other should provide the order total. Maybe I am customising the script wrong. Below is the original script that needs the two variables filling in.. How would you do it?

<IMG border=0 hspace=0 vspace=0 width=1 height=1 src="https://counter.hitslink.com/confirmation.asp?acct=aealden&type=11473&s=1&uniqueId=YOUR-UNIQUE-ID&orderAmount=YOUR-ORDER-AMOUNT">

[TraceyG]

Hi,

It looks like there may be a bug with the variable NETQUOTEVAR:NUMERICORDERTOTALCGI in the fact that it encodes the result. You could try:

Edit OrderScript.pl found in your Site1 folder
Search for NUMERICORDERTOTALCGI
Comment out the line that it appears in and insert 2 new lines. So it should now read as...

#$::s_VariableTable{$::VARPREFIX.'NUMERICORDERTOTALCGI'} = ACTINIC::EncodeText2($Response[2]);

$::s_VariableTable{$::VARPREFIX.'NUMERICORDERTOTAL'} = $Response[2];

$::s_VariableTable{$::VARPREFIX.'TEXTORDERTOTAL'} = $sTotal;

Save the file.

In Act_Order04.html put the following in the template:

<IMG border=0 hspace=0 vspace=0 width=1 height=1 src="https://counter.hitslink.com/confirmation.asp?
acct=aealden&type=11473&s=1&uniqueId=NETQUOTEVAR:THEORDERNUMBER&orderAmount=NETQUOTEVAR:NUMERICORDERTOTAL">

Save the template and upload the site.

I tried this out and when I viewed the source of the receipt page it looked like:

<IMG border=0 hspace=0 vspace=0 width=1 height=1 src="https://counter.hitslink.com/confirmation.asp? acct=aealden&type=11473&s=1&uniqueId=AT031110000005&orderAmount=10.83">

I hope this helps.

[aalden]

Thanks Tracey!

I do use a PSP. I have followed all of your instructions and when I make a payment and check the source on the reciept page I get the same kind of data as you, so it seems to work finee

The only trouble is Histlink is still not giving me the conversion data!

I am wondering if I have this code on the correct page. The main thing is that I know the data is coming out correct, so I will talk to HitsLink and find out more. I will post what I find out here to assist anyone else trying to get conversion tracking with hitslink going.

[aalden]

Hi Tracy,

That result comes up only on the reciept page. Is it not supposed to come up earlier as people rarely if ever view the reciept page?

I was expecting to see the result when I viewed the source of the last checkout pages - So it could pass the information onto histlink?

[TraceyG]

Hi,

I take it that you would only want this data to be passed to Hitslink if the customer had completed the transaction? If so, then it has to be on the receipt page.

If you want it to be passed across at an earlier stage then try putting the code into Act_Order02.html but a customer could still decide not to carry on with the order at this point. Also, I am not sure if our variables will work in this template or whether they only work in the receipt page template.

[Jenny]

At least when you do within Act_Order04 you can set it to the subtotal and it catches the completion of all order payment types. I have managed to get it to work in WorldPay but it goes wrong when the customer changes currency and it is calculated on the full amount. However, it does rely on the customer returning from the psp. I have just finished an 1.5 hour conversation regarding all these problems and the legality of having affiliate schemes at a point where it is possible for the customer not to complete by not returning to the receipt page.
see http://community.actinic.com/showthread.php?t=8207
and there is another posting for dual currency that I cannot find this moment,
Jenny