not receiving receipt email

[bangers]

Hi All,
I have just created another actinc site done all my tests and all appeared to work fine.

However with this site it is crucial that a copy of the reciept email is received by the email I have specified so that an employee who doesn't have access to actinic software can check email against the order in their paypal account and fulfil the order.

During testing it worked fine, nothing has changed but on the first completed order (proper) we didn't receive the email.

Question: Can anyone think why this would happen? Is there a point or trigger at which the email is sent? If so at which point is it and can the user bypass this and still place an order correctly? Does this also mean the customer didn't receive the email?

Regards
Bangers

[Mike Hughes]

If I remember correctly, the customer email (and presumably any copy) is only sent once the payment has been completed and the customer returns to the Receipt page.

If they don't return after paying then the email isn't sent.

Mike

[bangers]

If this is the case as I feared it would be a customer can pay through the PSP (paypal) have the message they have paid and not bother to go through to the receipt page. In my experience I don't always do this so it is likely to happen a lot.

Is there a way around this?

Could an email be sent much like recieving an order within actinic when a PSP is still pending?
This order could then be checked through paypal to see if it was recieved correctly.

Fingers crossed.

[Mike Hughes]

It might be possible to change the scripts but I doubt if it will be easy.

it might be better to consider either a copy of actinic order manager or Jan's one stop automation program http://www.mole-end.biz/acatalog/One...utomation.html that can download orders at pre-set intervals and automatically email a copy.

Mike

[fergusw]

Could you not amend your paypal templates with an auto-redirect back to the actinic site once the order has been processed at Paypal. Possibly even an auto form submit function.
The theory being that upon completion at paypal the customer will be immediately taken to the actinic reciept page, completing order and generating your required email.

[bangers]

This idea sounds good but what address would I use to get back to the generated reciept?

[fergusw]

At the majority of PSP receipt pages there is a "complete" or "done" button which then takes the customer back to the actinic reciept page.
This PSP "done" button is just submitting a form to an address, the defined call-back URL. This callback URL is created by the Orderssript.pl at the PSP bounce stage.

See this thread http://community.actinic.com/showthread.php?t=102 for a possible way to code this.
The other option, as I mentioned, might be to pop in an auto form submit event on the page load. i.e. Once the PSP receipt page loads it submits the form (replicates the clicking of the "done" button).
Hope this gives you some ideas.

[bangers]

Hadn't viewed this for ages and missed the last post from fergusw.
Sounds great, will give it a go now,
cheers
bangers

[bangers]

The other option, as I mentioned, might be to pop in an auto form submit event on the page load. i.e. Once the PSP receipt page loads it submits the form (replicates the clicking of the "done" button).
Hope this gives you some ideas.

How do I go about this? What code would I need,
Cheers
bangers

[Nadeem]

Hi there

Well you would need to the template that the psp use. So you would need to contact them, as you are on their site. Regarding code, not sure what code you would need, have you tried searching on google for what fergus had written: auto form submit event page load?

If this is the case as I feared it would be a customer can pay through the PSP (paypal) have the message they have paid and not bother to go through to the receipt page. In my experience I don't always do this so it is likely to happen a lot.

Is there a way around this?

I'm afraid not, this is the way the integration was written for us by the PSP. Normally all PSP are like this, you would need to go onto the receipt page of the Actinic site, nd click on done to get the Actinic email. There is no way around this.

Kind Regards

[bangers]

I think this is the code needed, but I'm not sure?:

onLoad="document.forms[0].submit()"

I think I would have to add this to the <body> tag of the page,
If anyone knows for sure please reply,
regards
bangers