Cart Value and Items Ordered are null and different from View Basket page

[ajfish]

Team,

I am about to set this site live and have been doing some testing. I am finding when I add items to the cart that the "view basket" link correctly gives the number of "items ordered" and the "cart value", but the same summary in the left bar for the same thing on other pages gives 0 items and value.
I have cut and pasted the code from the view basket template to the relevant template for the left hand bar, but the contents still do not get updated.
Can someone please have a look at
http://battery-shed.co.uk/acatalog/index.html
Add an item to their basket/ cart - view basket will give the correct details, but when you go back to shopping, the summary in the left hand bar is incorrect with no items shown. Returning back to the View basket screen shows the summary there is indeed correct.
Any ideas please.

Andrew

[stampingmad]

I recently struggled with this one and found that it was a problem with cookies. My cgi-bin could read them but the html pages couldn't. To resolve the issue I followed the guidance in this article http://knowledge.actinic.com/users/k...re.html#aKB540

Although it doesn't look immediately relevant it did seem to solve my troubles.

Helen

[ajfish]

I have made the modifications mentioned in the thread by Helen and still the cart details are not being updated. Can anyone offer a solution to the problem please.
Andrew

[Nadeem]

Hi there Andrew

Rather than go to http://battery-shed.co.uk/, if would be better for you to go through your site on the following addresss: http://www.battery-shed.co.uk/

I think that the javascript treats:
http://battery-shed.co.uk/
and
http://www.battery-shed.co.uk/

as different site.

So if you go to http://battery-shed.co.uk/ and add to cart. Then when it bounces back, it will bounce back to http://www.battery-shed.co.uk/ which results, in the cookie data being flushed.

Please can you go to: http://www.battery-shed.co.uk/ and add to cart and checkout.

I have tried it on my pc and it works fine

Kind Regards

[ajfish]

I have tried adding items to cart using http://www.battery-shed.co.uk and it seems to work, but if you select the View Basket and then select Continue, then for some reason the url changes to http://battery-shed.co.uk.
Where is this held? I have not hard coded this. In fact weirdly, if I click the online shop from the home page (Floating the cursor over this icon shows in the info bar on explorer http://www.battery-shed.co.uk) but clicking on it takes you to http://battery-shed.co.uk.
I don't know what is happening here or why. Any ideas cos this is indeed the cause of the problem.
I wonder if this explains my trouble with google indexing at the moment?
Any further advice to solve this would be appreciated.
Andrew

[ajfish]

This is doing my head in. After searching around Catalog to try and find every location of a variable which may hold the URL for the site I think it may be something that is being done by the hosting company.
Please can someone explain when and how the www prefix to a web address is controlled.
e.g. I type in an explicit address into IE like
http://www.battery-shed.co.uk/acatalog/ then what is displayed in the browser window is
http://www.battery-shed.co.uk/acatalog/
However, if I type in
http://www.battery-shed.co.uk/acatalog <-- note missing last slash
then what is displayed in the browser window is
http://battery-shed.co.uk

Now the problem with the cart cookie appears to be that this changes. But this changes presumably because different buttons are giving different address references for the same page on the site.
The problem manifests itself when you hit continue from the shopping cart page as it returns you to
Http://battery-shed.co.uk/acatalog/ and not
http://www.battery-shed.co.uk/acatalog/

If I type in http://www.battery-shed.co.uk/acatalog lo and behold the correct cart summary information is there in the left hand bar.

HELP

Andrew

[ajfish]

CORRECTION...
However, if I type in
http://www.battery-shed.co.uk/acatalog <-- note missing last slash
then what is displayed in the browser window is
http://battery-shed.co.uk/accatalog/

Andrew

[ajfish]

Team,
I have sorted this.
The problem is indeed caused by the difference in
http://www.battery-shed.co.uk
and
http://battery-shed.co.uk references from within catalog
i.e. whether or not the www prefix is present.
To control this I used the following entry in my .htaccess file on the server and it all works.
----------Start of entry of .htaccess file------------
RewriteEngine On
RewriteCond %{HTTP_HOST} ^battery-shed.co.uk$
RewriteRule ^(.*)$ http://www.battery-shed.co.uk/$1 [R=301,L]
----------End of entry of .htaccess file------------

I am now wondering if this is why I can't get google to index this site properly. But I guess that's another story!

I am sure this post will help a lot of people having the same problem
Actinic Support chaps, I guess you can close the ticket with the solution which I found above :-)

Andrew

[david.a.king]

thanks! i had this same problem..
if you are within my checkout or cart pages, clicking on another link removes the www. from the url.. it does seem very strange.

would be interested if there is an alternative to altering the .htaccess file (but glad to see there is a solution already!)