Order page refresh

[Bob Isaac]

After a customer has ordered an item it is normal after clicking 'confirm' for the order details to display then the page refreshes back to the brochure. On one of our sites I want it to go straight to the Cart page.

How can I do this please?

Bob

[Nadeem]

Hi Bob,

You would change the shopping mode in "Design | Option | Shop Default". It would be better for you to use "Quantity in Shopping Cart".

Kind Regards

[Bob Isaac]

No, because if I click on 'confirm' I get bounced back. I want the customer to be taken to the cart.

One thing is being overlooked I think. You cannot assume the customer has the same level of IT understanding as us. Many do not, and get confused with some online shopping systems. I regularly get emails from people who get frustrated because they cannot understand:

1 - why the page bounces back to the brochure and all they want to do now is complete the order.

2 - why and how multiple orders show in the checkout.

If they click 'confirm' I want them to be taken to checkout - yes I know there is a 'checkout' button there, but they click 'confirm' because it is the next logical thing to do.

[Nadeem]

Hi Bob,

Could you not just rename the buttons then in "Design | Text | Misc"?

So instead of having Cancel, Confirm, Checkout

You would have Cancel, Return to Shop, Confirm and Checkout?

Kind Regards

[Bob Isaac]

Yes that would work, thanks.

[Bob Isaac]

No, changed my mind, it does not work as I want it to. The word 'confirm' is a graphic, only the tool tip is changed. Back to my original point about not assuming everyone understands shopping systems.

After clicking 'confirm' there must be a way to change the page that the customer gets bounced to. I want it to be the checkout page in this particular site.

[Nadeem]

Hi there

So could you not simply go to "Advance | Template Manager | Ordering" and click on the button for "Order Details"

This will bring up "Act_Orderdetails.html"

At the moment you should have the code

<INPUT TYPE=IMAGE VALUE="NETQUOTEVAR:CONFIRMLABEL" NAME=ACTION_CONFIRM SRC="confirm.gif" ALT="NETQUOTEVAR:CONFIRMLABEL" TITLE="NETQUOTEVAR:CONFIRMLABEL">
<INPUT TYPE=IMAGE VALUE="NETQUOTEVAR:BUYNOWLABEL" NAME=ACTION_BUYNOW SRC="checkoutnow.gif" ALT="NETQUOTEVAR:BUYNOWLABEL" TITLE="NETQUOTEVAR:BUYNOWLABEL">
<INPUT TYPE=IMAGE VALUE="NETQUOTEVAR:CANCELLABEL" NAME=ACTION_CANCEL SRC="cancel.gif" ALT="NETQUOTEVAR:CANCELLABEL" TITLE="NETQUOTEVAR:CANCELLABEL">

Simply change this to

<INPUT TYPE=IMAGE VALUE="NETQUOTEVAR:BUYNOWLABEL" NAME=ACTION_BUYNOW SRC="confirm.gif" ALT="NETQUOTEVAR:BUYNOWLABEL" TITLE="NETQUOTEVAR:BUYNOWLABEL">
<INPUT TYPE=IMAGE VALUE="NETQUOTEVAR:CANCELLABEL" NAME=ACTION_CANCEL SRC="cancel.gif" ALT="NETQUOTEVAR:CANCELLABEL" TITLE="NETQUOTEVAR:CANCELLABEL">

So you simply have 2 button, one which says Confirm which has the link to the checkout, and the other for Cancel.

This would be easy for customer to understand. This is the only way you can achieve what you want.

Kind Regards

[Bob Isaac]

This looks better, thanks.