Aaaagh! Shopping cart is empty!

[Nadeem]

Hi Guy

See my response above your thread

Okay the session file is not being created. Have you got permission set on your /acatalog/ to 777?

If so, have you got enough webspace? The catalog cannot write to a cart file onto your website.

Kind Regards

[Guy]

Nadeem
I have used 12.03 MB so far with 3,987.97MB available, so plenty of free space.

I cannot confirm the permissions from where I am at the moment, I can either check later or email you my ftp access details? But I would not have changed these from their default settings.
Cheers

Guy.

[Nadeem]

Hi Guy

But I would not have changed these from their default settings.

If the permission got reset, by the server changing the certificate, then it possible this is the cause.

I can either check later or email you my ftp access details

I can check it for you, if you want. Put the ftp details in a word document, and email them over to communityadmin [@] actinic.co.uk

Mark it for my attention

Kind Regards

[Nadeem]

Hi Guy

This is a strange one. It looks like when adding to cart, your store is not generating a cookie on the user page. Also the .session file does not include the cart content.

One thing to do, is to go to your site1 folder "C:\Program Files\Actinic v7\Sites\Site1", highlight and delete all .pl and .pm.

Go to the Original folder ("C:\Program Files\Actinic v7\Original") and copy all the .pl and .pm and paste into your site1.

Refresh the site and check again

Kind Regards

[Guy]

OK, I will give this a try later when I get back to my PC. Thanks Nadeem, I'll let you know what happens.
Guy.

[Guy]

Hi Nadeem
Did as you suggested, but no difference I'm afraid
What now?

[Nadeem]

Hi Guy

The only thing i could suggest would be to raise an email ticket regarding this issue. The address is: http://www.actinic.co.uk/support/register.htm

Kind Regards

[Guy]

I have done that, just waiting for a response now. Thanks for all your help anyway Nadeem.

Guy.

[webyourbusiness]

Did you:

a. change your internet security settings (preventing cookies)
b. change your firewall settings

Either of which can prevent the cookie being read by the site....

regards

Greg Hewitt-Long

[Guy]

Hi Greg

I have done neither of those things. I have literally only been adding product. Then 1&1 upgraded my SSL certificate, as I requested, then the problem began

Guy.

[Guy]

Still need help!

I still haven't got this resolved !! Has anyone got any idea what could be causing this please? Getting very desperate now!
Please help if you can.

Don't know if it helps..but, this what comes up when I click on checkout...

http://www.it-shop-online.co.uk/cgi-...ACTION%3dStart

Thank you.

[cdicken]

Guy

Can I suggest registering a support query at http://www.actinic.co.uk/support/register.htm I think you have had all the support that this forum is able to give.

[Guy]

Fix

Just thought I would post the fix for this problem which I had for quite a while, hope it puts someone else out of their misery...so to speak :-)

It comes down to the fact that I use hidden sections in my catalog, which I use to import my pricing from sage. So all my visible products are duplicates.
Anyway, hope this helps......

"I am afraid this
>relates to a bug when a product belongs to a hidden section and its
>duplicate is ordered. There is however a workaround to get over this :
>1. Browse to C:\ProgramFiles\ActinicV7\Sites\Site 1 folder and find the
>file Cart.pm. Right click to open it in a text editor like Notepad.
>2. Using the Find function, look for : IsProductVisible 3. The lines
>you should see around this phrase are :
> if (!($Self->{_ISCALLBACK}))
> {
> if (!ACTINIC::IsProductVisible($pCartItem->{'PRODUCT_REFERENCE'}))
> {
> ACTINIC::LogData("Product ($pCartItem->{'PRODUCT_REFERENCE'})is
> not visible for price schedule.\n", $:C_CART_RESTORE);
> next;
> }
>Comment these out with '#'s so it reads...
>
># if (!($Self->{_ISCALLBACK}))
># {
># if (!ACTINIC::IsProductVisible($pCartItem->{'PRODUCT_REFERENCE'}))
># {
># ACTINIC::LogData("Product ($pCartItem->{'PRODUCT_REFERENCE'})is not
>visible for price schedule.\n", $:C_CART_RESTORE);
># next;
># }
>5. Save the file and close. Upload site from Web | Refresh Website and
>try placing an order again."

[Nadeem]

Hi there

Thanks for letting us know and putting up the fix.

Kind Regards