Announcement

Collapse
No announcement yet.

Problems updating website

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Problems updating website

    Hello Actinic community,
    Having been supplied with a Merchant ID and secret key, my Netbanx system is now ready for testing.
    I have been trying to put my complete site into test mode and update the site to test functionality.
    I'm sure all variables in the network settings are correct however when I select 'Update site' I encounter an error message stating-Error accessing the cgi-bin.
    The program seems to go through and Check& Send files and appears to progress into creating a remote directory. After this point it stalls at sending base files.
    As I say all configuration settings seem fine there are no problems with Clarahost's server.

    I have phoned Clarahost several times to resolve the matter they informed me the cgi-bin has the right permissions. I have searched and read through your online help/support media but am unable to get my system to function correctly.

    #2
    It sounds like actinic can't find the cgi-bin or the permissions aren't set correctly.

    The cgibin permissions need to be set to 755.

    Can you post your network settings here for us to check. It's easiest to export them to a file and then copy/paste them here (remembering to cover the username & password).

    Mike
    -----------------------------------------

    First Tackle - Fly Fishing and Game Angling

    -----------------------------------------

    Comment


      #3
      My site's network settings

      Her are my Network settings (Standard):

      HTTPPROXYMODE 0
      HTTPPROXYADDRESS
      HTTPPROXYPORT 80
      HTTPPROXYUSER
      HTTPPROXYPASSWORD
      FTPPROXYMODE 0
      FTPPROXYADDRESS
      FTPPROXYPORT 21
      FTPPROXYUSER
      FTPPROXYPASSWORD
      SCRIPTID 1
      SCRIPTEXT .pl
      SMTPHOST relay.clara.net
      WEBSITEURL http://www.flareshoes.com
      IGNOREPASSIVEERRORS true
      USERELATIVECGIURLS false
      PATHTOPERL /usr/bin/perl
      SMTPAUTHREQUIRED false
      SMTPUSERNAME
      SMTPPASSWORD
      SSLCATALOGURL https://www.flareshoes.com/acatalog/
      SSLCGIBINURL https://clarahost.clara.net/www.flareshoes.com/
      SSLPATHFROMCGITOCATALOG ../acatalog/
      SSLCODEBASE ./
      SSLFTPHOST www.flareshoes.com
      SSLFTPUSERNAME **********
      SSLFTPPASSWORD **********
      SSLPATHTOCGIBIN

      https://clarahost.clara.net/www.flareshoes.com/cgi-bin/
      SSLUSEPASSIVEFTP false
      CATALOGURL http://www.flareshoes.com/acatalog/
      CGIBINURL http://www.flareshoes.com/cgi-bin/
      PATHFROMCGITOCATALOG ../acatalog/
      CODEBASE ./
      FTPHOST www.flareshoes.com
      FTPUSERNAME *************
      FTPPASSWORD ********
      PATHTOCGIBIN public/www/cgi-bin/
      USEPASSIVEFTP false
      FTPPATHFROMCGITOCATALOG


      Heres the error message I run into:


      Error accessing the cgi-bin.

      Possible Cause:
      The directory does not exist on the remote server
      The permissions on the directory on the
      remote server are locked
      The wrong Path to the CGI-BIN is specified in your
      web site details in
      the Business Settings

      Comment


        #4
        Hi there

        These look incorrect it really should be:
        Try changing these

        Kind Regards
        Nadeem Rasool
        SellerDeck Development

        Comment

        Working...
        X