Can anyone help with this problem..Orders cannot be completed on my site as Actinic cannot create the order number. This error message is diplayed at checkout.
" An error occured while creating the order number lock file (../public_html/acatalog/Backup.num). The error was Permission denied. Actinic ecommerce can not create a unique order number and can not continue. Please contact us directly with your order."
Actinic Technical Support say it is a permission issue on the server. My hosting company say all permissions are set correctly and the site should be working OK.
Any ideas? I am using Actinic catalogue version 7.0.2 and I am hosted by Iomart Rapidhost Diamond
www.brolliesgalore.co.uk
" An error occured while creating the order number lock file (../public_html/acatalog/Backup.num). The error was Permission denied. Actinic ecommerce can not create a unique order number and can not continue. Please contact us directly with your order."
Actinic Technical Support say it is a permission issue on the server. My hosting company say all permissions are set correctly and the site should be working OK.
Any ideas? I am using Actinic catalogue version 7.0.2 and I am hosted by Iomart Rapidhost Diamond
www.brolliesgalore.co.uk
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