I am trying to find out how to move a completed "Test Mode" order to the Completed folder.
The problem is that it is a genuine order entered by a customer into our clients system in the brief moments between WorldPay testing and final activation. With the system live as it is now, there would be no problem.
However, our client called up the customer and processed their card details manually. I tried putting through a new entry with a credit, then entering a new credit card debit, but whatever I try on their system, I just cannot get it to change the status to Paid in Full, nor to shift from the Pending folder.
Does anyone know of a trick we can use to shift this, (other than manually entering the order again and deleting the original)?
The problem is that it is a genuine order entered by a customer into our clients system in the brief moments between WorldPay testing and final activation. With the system live as it is now, there would be no problem.
However, our client called up the customer and processed their card details manually. I tried putting through a new entry with a credit, then entering a new credit card debit, but whatever I try on their system, I just cannot get it to change the status to Paid in Full, nor to shift from the Pending folder.
Does anyone know of a trick we can use to shift this, (other than manually entering the order again and deleting the original)?
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