Search Problems

[Andrew Gee]

We have a problem with our site when a customer uses the 'Search' facility.

When a search is made the results page does not have the header nor do the navigation buttons appear. The program seems to be searching in:

http://www.tractor-manuals.com//acatalog/acatalog

instead of
http://www.tractor-manuals.com//actalog

When you then proceed to a page for a chosen item no images appear as again the program is trying to find them in a different directory.

Also the Items and value of basket do not work from search

Can anyone come up with a solution.

Our website is www.tractor-manuals.com

Thanks
Andrew

[NormanRouxel]

Post your network settings (hide all passwords). Go to Advanced / Network Setup / Export and send these to a text file.

[Andrew Gee]

Search Problems

Post your network settings (hide all passwords). Go to Advanced / Network Setup / Export and send these to a text file.

Hi Norman

what does that do to resolve the problem?

[Mike Hughes]

If the scripts are referencing the wrong destination for images, add to cart, etc then it's likely that the network settings are wrong somewhere.

Showing us the settings makes it a 100 times easier to see if there's a problem there or not.

Mike

[Andrew Gee]

Search Problems

If the scripts are referencing the wrong destination for images, add to cart, etc then it's likely that the network settings are wrong somewhere.

Showing us the settings makes it a 100 times easier to see if there's a problem there or not.

Mike

Hi Mike - Thanks for that. Sorry to be simple but how do I post the settings

[Mike Hughes]

The easiest way is to export the settings. Go to Advanced / Network Setup / Export and send these to a text file.

Then just copy and paste the contents of the text file into the forum.

Mike

PS. Be sure to remove the ftp username and password from the content.

[Andrew Gee]

Search problems

Thanks for that Mike.

The setting are as follows:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST 127.0.0.1
WEBSITEURL http://www.tractor-manuals.com/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.tractor-manuals.com/acatalog/
CGIBINURL http://www.tractor-manuals.com/cgi-bin/
PATHFROMCGITOCATALOG /home/andrew/public_html/acatalog/
CODEBASE ./
FTPHOST www.tractor-manuals.com
FTPUSERNAME
FTPPASSWORD
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG /public_html/acatalog/

[Andrew Gee]

Search problems

We carried out a test from Network setting and the results came up as follows:

Actinic Mail Test completed successfully
server: passed
connection: passed
sockets: passed
communications: passed
authorisation: passed
message: -


Failed to transfer a test file to the acatalog directory. The system cannot find the file specified.

Hope this helps.

Thanks again

[Mike Hughes]

This bit doesn't look right:

FTPPATHFROMCGITOCATALOG /public_html/acatalog/

Try leaving it blank and see if the test passes.

Mike

[Andrew Gee]

Search Problems

Hi Mike

Thanks for taking a look at that. We tried leaving that blank but when we tested all we got was the following message:

Unable to move to the acatalog directory "/home/andrew/public_html/" on the FTP server possibly due to a mistake in the Path from CGI-BIN to acatalog Directory field.
The specified directory does not exist or you do not have access to the directory.

[Mike Hughes]

Hmm. A more normal setting for that would be:

PATHFROMCGITOCATALOG ../acatalog/

(assuming that your cgi-bin and acatalog folder are both in the public_html directory)

There's definitely a problem with your settings as the catalog appears to be in //acatalog/ instead of /acatalog/

Mike

[Andrew Gee]

Search Problems

The cgi-bin and public_html are in the same directory (/.)

The acatalog folder is in the public_html directory.

Does that make sense?

[NormanRouxel]

Try

PATHFROMCGITOCATALOG ../public_html/acatalog/

[Andrew Gee]

Just tried that and tested Ok then got the same message

Failed to transfer a test file to the acatalog directory. The system cannot find the file specified.

[Andrew Gee]

Search Problems

I notice that our problem extends not only to search but from Checkout as well.

From Checkout we loose the header and the navigation buttons disappear

If anyone has had a silimlar problem would appreciate hearing from them as nothing I have tried seems to work.

Anyone wishing to take a look our site is www.tractor-manuals.com.



Thanks