Announcement

**Nadeem** · 04-Jan-2005, 04:10 PM

Hi there

From Checkout we loose the header and the navigation buttons disappear

Losing the navigation bar in checkout is normal for actinic. The idea behind it, is that you don't want your clients to go anywhere but checkout.

If you want to have the navigation there, then i'm afraid you would need to hard code the buttons within "Act_Primary.html" and take out "NETQUOTEVAR:FOOTERGUIDE".

Kind Regards

**Andrew Gee** · 05-Jan-2005, 12:18 PM

Hi Nadeem

Thanks for the information, does this also apply to the header?This also happens from 'Search'. Also the Cart Values and Qty ordered in the top RH corner do not work froim checkout and seach, is this normal too?

Andrew

**Nadeem** · 05-Jan-2005, 04:19 PM

Hi there

Yes search is the same, as it uses the checkout primary. With regards to the item 1 and value 1 table, these works on search and checkout. Just checked out your site and it works for me.

Kind Regards

**Andrew Gee** · 05-Jan-2005, 05:02 PM

Thanks for the info. Can't understand why it doesn't work this end however many times we try even after refresh. Will try on another computer and check it. Also when we do a search and click on a selected item when we get to the page showing the particular item it is missing the image as it is looking for it in another file
(i.e. http://www.tractor-manuals.com//acat...atalog/YM1.jpg)

instead of

http://www.tractor-manuals.com/acatalog/YM1.jpg

We have been battling with these problems since upgrading from V4 in October

**Nadeem** · 06-Jan-2005, 10:02 AM

Hi there

Looking at the source of your page, i see the basehref is set to the following

Code:

<BASE HREF="http://www.tractor-manuals.com//acatalog/acatalog/

This is the reason why the images cannot be found in search.

Please go to "Design | Options | Layout" and click on "Edit" next to the checkout stages (as search uses this primary template). When it opens up, find Basehref under title and see what it says there.

It should say under </title>

Code:

<Actinic:BASEHREF VALUE="NETQUOTEVAR:BASEHREF"/>

If you have set it to something else, then please change it to the above code.

Kind Regards

**Andrew Gee** · 06-Jan-2005, 06:13 PM

Hi Nadeem

We checked the primary template and it is set exactly to:

<Actinic:BASEHREF VALUE="NETQUOTEVAR:BASEHREF"/>

so I am not sure where it is picking up the error.

Copy of the Act_Primary template follows:
--------------------------------------------------------------------------

<html>
<head>
<title>
NETQUOTEVAR:PAGETITLE
</title>
<Actinic:BASEHREF VALUE="NETQUOTEVAR:BASEHREF"/>
<meta name="ACTINICTITLE" content="NETQUOTEVAR:PAGEHEADER">
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">




<SCRIPT LANGUAGE="JavaScript" SRC="actiniccore.js" TYPE="text/javascript"></SCRIPT>
<SCRIPT LANGUAGE="JavaScript" SRC="actinicextras.js" TYPE="text/javascript"></SCRIPT>


<Actinic:COOKIECHECK/>





</HEAD>

<body NETQUOTEVAR:BGIMAGE OnLoad="NETQUOTEVAR:ONLOAD" NETQUOTEVAR:BGCOLOR text="NETQUOTEVAR:FGCOLOR" NETQUOTEVAR:LINKCOLOR NETQUOTEVAR:VLINKCOLOR NETQUOTEVAR:ALINKCOLOR>

<table border="0" cellspacing="0" cellpadding="0" width="600" align="center">
<tr>
<td valign="MIDDLE" align="LEFT" >
NETQUOTEVAR:HEADER
NETQUOTEVAR:FORMBEGIN
<a name="top">
<input type=HIDDEN name=RANDOM value="NETQUOTEVAR:RANDOM">
</a> NETQUOTEVAR:HIDDENFIELDS NETQUOTEVAR:BULK
NETQUOTEVAR:FORMEND
NETQUOTEVAR:FOOTER
</td></tr>
</table>

</body>
</html>

**NormanRouxel** · 06-Jan-2005, 07:25 PM

Best re-post your network settings in case they've changed from earlier so we can see if they're wonky.

However your site does appear to be working in Search and Cart at the moment.

**Andrew Gee** · 06-Jan-2005, 07:31 PM

Hi Norman

Network settings are as follows:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST 127.0.0.1
WEBSITEURL http://www.tractor-manuals.com/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.tractor-manuals.com/acatalog/
CGIBINURL http://www.tractor-manuals.com/cgi-bin/
PATHFROMCGITOCATALOG /home/andrew/public_html/acatalog/
CODEBASE ./
FTPHOST www.tractor-manuals.com
FTPUSERNAME
FTPPASSWORD
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG /public_html/acatalog/

**Andrew Gee** · 06-Jan-2005, 07:34 PM

Hi again Norman

When you do a search and then pick a product does the product page include the pics? You might try a search on '135' and then click on the 1st product 'Mariner'. I always get a page without pics.

Thanks for your help

**NormanRouxel** · 06-Jan-2005, 08:52 PM

It works OK. However if I go to your hame page and then search i am on URL

http://www.tractor-manuals.com//acatalog/search.html

See that double //. That's weird. Try changing

WEBSITEURL http://www.tractor-manuals.com/

to

WEBSITEURL http://www.tractor-manuals.com

**Andrew Gee** · 06-Jan-2005, 09:53 PM

Norman

I changedthe URL to www.tractor-manuals.com

but this end it makes no difference. However I try when I do a search, either from the home page or from the catalg (i.e. Search '135' and then click on 1st result 'Mariner' it takes me to this page:

http://www.tractor-manuals.com/cgi-b...%23aB715#aB715

and from my view it shows it without Compan logo, buttons, and pics as it appears to be searching for all these in a directory

http://www.tractor-manuals.com//acatalog/acatalog/

which does not exist (i.e.actalog/acatalog instead of acalaog/

Hope this all makes sense.

**NormanRouxel** · 06-Jan-2005, 11:41 PM

when I do a search, either from the home page or from the catalog (i.e. Search '135' and then click on 1st result 'Mariner'

works just fine for me (either from the Home or Catalog pages).

Perhaps it's this misleading bit of code on your home page (http://www.tractor-manuals.com/) that's affecting the browsers cache.

Code:

<A HREF="http://www.tractor-manuals.com//acatalog/sitemap.html">

There are several instances of www.tractor-manuals.com//acatalog in there. I'm don't think this is an Actinic page. I'd try searching for //acatalog and see what turns up.

**Andrew Gee** · 07-Jan-2005, 08:18 AM

Norman you are a genius - you have hit the nail right on the head.

The problem has been from the home page links, when these were added they have inserted another '/' to www.tractor-manuals.com/

I have taken the extra '/' out now and everything works fine.

Very many thanks for that - I have been struggling with that since October!!

**Andrew Gee** · 07-Jan-2005, 08:44 AM

Hi again Norman

Although everything is working fine and orders are being processed Ok when I did a Networt setup test I got the following

Actinic Mail Test completed successfully
server: passed
connection: passed
sockets: passed
communications: passed
authorisation: passed
message: -

after this the following came up

"Failed to transfer a test file to the acatalog directory. The system cannot find the file specified."

I have not changed anything on the Network setup except take out the '/' after the URL as yoiu mentioned but with or without that it still come up the same.

Do you think this is a problem or shall I leave well alone.

Thanks again for all your help

**NormanRouxel** · 07-Jan-2005, 12:41 PM

It won't hurt to amend your Network Settings and retry the test.

Remember that some fields

e.g.

CATALOGURL http://www.tractor-manuals.com/acatalog/

are meant to end in /

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