Upload problem after V4 upgrade to V7

[Tony Billinge]

Hi, I've just upgraded from V4 to version 7 and everything has gone well until I've tried to upload and also refresh the catalog via Test mode. Whilst uploading the Catalog gets to the point where it says 'Sending Base Files' and gets stuck at 'encrypt.cab'.
I've been sent a 'test settings' file from support to upload to a different server and not use the Test mode but the same thing happens at 'encrypt.cab' and the program crashes.
I've tried to upload some changes I've made since the upgrade via version 4 and that still works perfectly. Can anyone help please?

[Mike Hughes]

Tony,

Posting the same thing in two sections of a forum isn't recommended. It means that readers of the forum will see the same thing twice, that the threads will get confused because any answer will only appear against one of the questions, and that anyone trying to follow the thread will have to look in two places to be sure of seeing the complete answer(s).

I believe that as the poster you can delete one of the threads. I'd suggest you do that.

Mike

[Tony Billinge]

Mike
Thanks for the advice, I've just deleted the other thread.
Tony

[TraceyG]

Hi Tony,

Just so that others know that after speaking to you yesterday, the issue was resolved after ticking the 'use passive ftp' option in the 'Advanced | Network Setup' screen.