Image upload problem

[houndour]

Hi,

It's been 3-4 months since I was playing with Actinic and now the client has _finally_ come back with the sage database so I can start creating the website.

Now I imported the sage database, no problem. Uploaded to the server. No problem. Everything is great, all the images are up, all the products. But i was having some probs with caching from the old pages, so I thought I'd start afresh because it'd also be a good test as when it goes live it will be uploaded for the first time to that server.

So I deleted everything from the server, (the acatalog folder), and uploaded my site again and this time it hasn't uploaded the images!!!

This is the only error I get:

Warning: The HTML templates specify source files (with "SRC=" commands) that reside in directories other
than the acatalog directory on the web site. Actinic can not handle these files and they are being omitted
from the list of files to upload.

No source files in the templates should have a path. Store them in the site specific directory locally,
and they will be uploaded to the Actinic web directory.

But I think this error has always been there because I am indeed referring to images outside of the acatalog directory, but that's what I want.

I just don't get why it uploaded the first time and now it's not

It's also not uploading all the products. Probably about half of them infact!

Anybody got any idea what I've done?! Or things to check?

Thanks,
Sam

[houndour]

This is kind of urgent so I'll try and give more info.

In Actinic Link Profile, for Sage to Actinic. I have my sage image folder as:
c:\Documents and Settings\sam\Desktop\Sage Pics\

So in Sage the images are pointing to this folder.

The first time I did "update website" all these images uploaded to the acatalog folder.

When I deleted the entire acatalog folder from my server to start from scratch, I updated website and all the images are missing and some of the product pages were missing.

This morning I "compacted the database" as I've read about it some posts and this seems to have fixed the problem of uploading the remaining product pages. However the images are still not uploading.

Thanks.

[NormanRouxel]

It's OK to use an image that's out sice Site1 for a product image, section image, etc. Basically those images that you enter in Product details via Browse. Or import with full path name.

However I don't think that's your problem. Your error message suggests that somewhere in one of your templates you have something like

<img src="../images/test.gif">
<img src="/images/test.gif">
<img src="images/test.gif">

rather tricky to find as we're looking for src="<something that doesn't contain />"

It would certainly help if Actinics error message wasn't so vague.
Also it's not just <img> tags. It could be JavaScript includes, etc.

If you have a need to refer to stuff that's external then

<img src="http://www.offsite.com/images/test.gif">

is acceptable and won't cause any error.

[houndour]

Yes I do have references to images that are for example like <img src="images/test.gif">

But I've always had this. Nothing has changed there. I just don't get how one minute it uploads my thumbnails and product pics absolutely fine. And now it won't. I haven't changed anything!

I've tried going back to my last backup but that won't even work. I get a message saying I have 2 fatal errors.

[NormanRouxel]

But I've always had this..

You may have turned off the warning message (there are options in Housekeeping / Warning Management for this).

It's possible that pages with such errors don't upload.

If you want to correctly refer to these out-of-site images you have to use full "http://....." URL's.

[Mike Hughes]

Are you doing an 'update' or a 'refresh'.

An update will only upload something that's changed. A refresh will upload everything and should include the images.

[houndour]

Thank you soooooooooo much.

I never knew about the refresh! doh.

The pictures are BACK!!!!!!!!! So I guess what happened was it assumed the pics were already up and never put them up in the update.

Thank you thank you.

Sam