New to Worldpay, can you help with this error?

[BSO]

Hi there,
I have finally gone through my last stages of signing up with worldpay, everything seems fine apart from the error I keep getting in my confirmation emails.

I have asked worldpay and am currently waiting for a reply but was hoping you guys could give me a speedier reply as you may have experianced the problem your selves.

---Email begins---
This order has been charged to your customer's
credit or debit card but an error occurred when
notifying the web site.

Please look for order number SB26RP10000003 in the
list of orders shown when "Pending Online Credit Card"
is selected on the order window in Actinic Catalog,
and manually make a credit card payment record
(View Order, View Payments, New Entry).
The order will now appear in the "Pending" list.


WorldPay Information:
transaction id: ************
installation id: **********

The notification failed for the following reason:
Merchant catalog secret not set up

---Email ends---

My sectret key is setup in catalog as it should be and all payments go through fine.


Also I dont know if it is supposed to but the order isn't getting marked as payed in the order section of catalog.

Any clues?

Cheers

Simon

[cdicken]

Have you had a response from WorldPay yet?

[murf]

Worldpay normally set up an Instalation for use with the Actinic software and should send you an email, with detailed guidelines on what to do next.

This information includes the secret key to be used.

[BSO]

Problem solved

I found Worldpay’s support system very quick and helpful.
I did receive all the necessary details initially and it was a very straightforward installation.
To cut a long story short, technical support were right on the case, asked for screen shots of settings and helped by placing test orders.
After several different ideas, it was found that the initial secret key had become corrupt somehow; they sent me a new secret key and merchant i.d, now everything works fine.