something odd going on in ordering

[webyourbusiness]

A client has 7.02 - I've upgrade their site to 7.03 and I still have the same problem - here's what's happening...

a buyer orders 1 line - pays with authorize.net
the seller talks to the buyer and up-sells a couple of small extra items
the seller manually adjusts these items onto the order - which increases the total order by a few dollars and the number of items by 2.
it transpires that one of these two items can not be found or supplied - so seller marks it as cancelled and processes the difference via authorize.net terminal - then applies a payment for the outstanding amount into Actinic (adds a new payment).

Now... the total order is $113.
The two payments (the original automatic and the second manual payment) - they total $113

The Actinic order is showing "Partial Payment Received"

If I go into Actinic and open order Progress and payments - I see an outstanding balance of $78 - and if I click new payment, it pre-fills a payment of $78 - but have two payments totalling my full amount...

There seems to be no other way to "complete" this order, but to add another (erroneous) payment of $78...

Ideas? I have the snapshot to view...

regards

Greg Hewitt-Long

[Nadeem]

Hi Greg

One suggestion would be, what happens when you reprint the invoice. Since making a change to the line item and payment, i wonder if Actinic requires you to print out a new invoice to show the new information.

Kind Regards

[webyourbusiness]

will try when I get to the office

[webyourbusiness]

no - this had no effect - I didn't think it would - the issue is that the order is showing as partial payment, although both payments marked against the account come to the total amount of the order.

regards

Greg

[Nadeem]

Hi Greg,

Hmmm.. That a strange one, and it’s not something that i have seen. You have a snapshot which demonstrates this, so i would suggest in getting in touch with Actinic US Support on: http://www.actinic.com/support_request.html

They will ask for the snapshot to see what going on

Kind Regards

[webyourbusiness]

Nadeem,

the reason I ask questions here is because I can't be bothered to use that method of support.

Greg