HSBC payment authorisation transaction error

[Gutsy]

Our online store has just gone live - www.thecoffeestore.co.uk. Everything worked fine in test mode using HSBC ePayments. Howver when in process mode you receive the following error message when transferring from our site onto the secure HSBC site:
"The following error occurred during the payment authorisation: Transaction was rejected by HSBC. Message The Transaction failed because of invalid input data"
If anyone can help sort out what is causing thisto occur it would be much appreciated.

[Nadeem]

Hi there

The error message implies that HSBC does not like the address details that is passed across. Have a look at the following Knowledge base article. It might be what you need to resolve this issue.

Kind Regards

[fentonalex]

Hi, the KB link above is now broken - but just to say that I had this error message - so I rang HSBC, and 20 minutes of talking them through my site later, they made it live and it got rid of this message.