missing imgs

[welsh34]

can anyone tell me why some of my images and background images do not show up on my home page:

http://trials.actinic.com/trials/trial1192/

some images e.g the silver bevelled edges on the two boxes do show up, whilst others like the product thumbnails do not, and yet they are all stored in the same site1 directory????

im sure there is a simple reason, but right now im stuck

many thanks in advance

[I-CC]

I think you will find that the references to your images are not correct.

On your top banner image it is looking within /my_images...

The best way to add in images etc is to have them all within the site1 folder and reference them exactly, that way actinic can then control them within your root page and /acatalog page...

Hope this helps.....

[I-CC]

Ahhhhh, the plot thickens......

Just gone into the acatalog site and it is showing your images as coming from:
file:///C|/Program%20Files/Actinic%20Ecommerce%20v6/Sites/Site1/my_images/banner_green.gif

which is definately a referencing problem....

The last suggestion I made should solve this for you.

[welsh34]

Sorry about this, but i was already aware of the incorrect referencing in the banner and just hadnt got round to changing it yet

The real problem is with the left hand silver square where a selection of thumbnails and other images should appear.

All my images are in the same site1 folder (as you have already poited out) and yet it still doesnt show them.

the page in question is Site1/whats_new.htm

Can you shed any light on the matter?

[I-CC]

Are the missing images directly referenced with the Actinic templates or are they referenced within other files that are read into the page?

If the later of the two, then add the images to the Additional Files directive within the Advanced menu options to set Actinic to upload them by default, as it is probably because the software does not know it needs to send them.

Hope this helps......

[welsh34]

thanks so much, its working fine now, additional files option did the trick

[hilary]

Hi there,

I have a similar referencing problem when I try to upload some extra pictures in my web pages.

After reading this thread, my problem is not quite the same. I have altered a template to directly reference the files I have stored in Site1\ in a couple of subfolders there are loads of images I use. When I preview these on my PC, I can view these fine, however when I upload them, the pictures cannot be viewed. I am quite sure the pictures are being sent as I have used them in the catalog homepage where I selected the via a browse button - and appear OK.

SO my problem is pointing my html img src commands to the correct img without using the whole pathname as I get an error message if I do this.

Thanks for your help and I hope this makes sense.

Hilary

[I-CC]

Do you have a URL for this problem site to look over...

[hilary]

www.abercairn.co.uk

on the main page you will see the missing pictures. I changed the template including a table as below and I have been experimenting with the paths of where the img src should point to to try and get the picture to show, but none of my permutations work!

<CAPTION ALIGN=top><h3>Abercairn of Scotland</h3>
Abercairn of Scotland, a fashion focused producer and exporter of hats and scarves are delighted to present our Latest 2003 Collection.</CAPTION>
<TR align=center>
<TD> <a href="FASHION_CASUAL.html"><img src="acatalog\1315-166F_4052smalla.jpg"></TD>
<TD><a href="MODERN_TRADITIONAL.html"><img src="..\abercairn pictures\catalog\1386-126Fcolssmall_5413a.jpg"></TD> <TD><a href="URBAN.html"><img src="..\abercairn pictures\catalog\u.jpg"> </TD>
</TR>


Thanx !

[I-CC]

Hi,

The code you have used has its slashes the wrong way round we thinks...

you have

\abercairn pictures\catalog\u.jpg

which should be

/abercairn pictures/catalog/u.jpg

Just got onto the site and seen that on the site they are listed as /abercairn pictures/catalog/u.jpg, so your problem is as follows:

Plus, you can't referenced within subfolders for this to work, only images that are controlled and entered via the Actinic browse faciltiy will work that way (i.e. using sub-sub-folders..

Drop the images in question into the Site1 folder on there own and then just call it IMG SRC="u.jpg".

That should solve the problem...

[hilary]

Thanks, this works although will make my list of images in Site1 massive - not to worry.

The other related thing was that I am doing a similar thing in the product page where in Extended Information, Popup Page, in the Text field I have added html to add a table with small imgs to show a range of colours. The same problem exists here and moving the img file in Site1 and just pointing the html to colour1.jpg etc doesn't seem to work here.

Any ideas?

[Ben]

Hi Hilary

The other related thing was that I am doing a similar thing in the product page where in Extended Information, Popup Page, in the Text field I have added html to add a table with small imgs to show a range of colours. The same problem exists here and moving the img file in Site1 and just pointing the html to colour1.jpg etc doesn't seem to work here.

If the images are being referenced by your html rather than by an Actinic field, you will need to add the images to Advanced | Additional Files.

Ben

[hilary]

Hi there,

I moved all the files I reference into Additional Files but I still get the same problem.

The only way I can get this to work is to the above solution, ie put all the files directly into Site1 without any subfolders, which will be difficult to maintain later.

Any ideas?

Thanks for you input!
Hilary

[cdicken]

All the images used by the design (and referenced directly by the templates) MUST be stored in the Site1 folder. There is no way around this.

Product images and section images, (i.e. ones that you select within the Actinic user interface) can be anywhere you want - including within sub-folders within Site1. Actinic will find them in the sub-folders no problem, without you having to specify them in 'Advanced | Additional Files'.

[Rocky]

IMG SRC problem solved!

I was also knocking my head against the wall with non-appearing html embedded images other than those accessed via templates etc.

My html looked fine but although the images were in the site1 folder they were not being picked up.

Read previous posts and added image file names to 'Additional Files' and game on!

Only my second visit to this great resource and I get my second fix!

Thanks folks. Hope to return the favour one day.