Today two customers have experienced cookie problems at the shopping basket and checkout as below:
"Your site lets me add one or two items, and then the shopping cart empties itself and when I try to add another item it tells me Im blocking cookies, sometimes it wont even let me add one item"
This person has privacy control switched off allowing ALL COOKIES, running Windows XP with standard firewall.
The second person I do not have details of only that they persisted and after 5 attempts managed to make the purchase.
I have searched this community and read similar problems but haven't found any obvious causes or clear solutions. What worries me is that we may well be losing business over this without even knowing, as customers may just abandon the site after meeting this problem.
Can anyone suggest any course of action, checks I might make, corruptions that may occur. Might a site refresh solve the problem? Any help on this would be very gratefully received.
Worried
Mark
"Your site lets me add one or two items, and then the shopping cart empties itself and when I try to add another item it tells me Im blocking cookies, sometimes it wont even let me add one item"
This person has privacy control switched off allowing ALL COOKIES, running Windows XP with standard firewall.
The second person I do not have details of only that they persisted and after 5 attempts managed to make the purchase.
I have searched this community and read similar problems but haven't found any obvious causes or clear solutions. What worries me is that we may well be losing business over this without even knowing, as customers may just abandon the site after meeting this problem.
Can anyone suggest any course of action, checks I might make, corruptions that may occur. Might a site refresh solve the problem? Any help on this would be very gratefully received.
Worried
Mark
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