Cart Not Working

[someyoungguy]

Hello,

I am trying too get the cart sytem to work on ver 7 of actinic business and am having no joy, my host is 1and1 and i have the business package.

website www.preorders.co.uk.

Does anyone have any suggestions?

TIA

[someyoungguy]

PS I still have atinic running i trail version. Dont know if this would effect it.

[NormanRouxel]

First we'd need to know which 1&1 package you're on and whether it's a Windows or Linux server.

Once you know that, post your Network Settings. Go to Advanced / Network Setup and Export them to a text file. Paste them into a message (hide the passwords first).

Many Acinic sites are on 1&1 plenty of posts here regarding 1&1 Network settings. The Search facility might help. Also search on "one and one" and "oneandone".

[someyoungguy]

hello thanks for the help i have the lunix 'Hosting Business' package, however i could not find the advanced button you describe.

[NormanRouxel]

OK I run several demo sites on 1&1 Business / Linux so setup should be easy.

Re Advanced:-

It's one of the Text entries right under Actinic's main Title bar. "File .. Edit .. View .. .. .. Advanced .. Help".

[someyoungguy]

Hello Norman,

I have since uploaded the out the box template too www.preorders.co.uk and have uploaded the real site to actinics trial server http://trials.actinic.com/trials/trial13426/

Ive tried playing with the Tax, Shipping and payment options and the folder permissions on the server and im sure its nothing to do with them i thinks its something to do with the code thats generated when you hit the add to cart button.

Heres the code you wanted.

Hope you can help.

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 5462
SCRIPTEXT .pl
SMTPHOST
WEBSITEURL http://preorders.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP false
FTPCLIENTTIMEOUT 5000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 15000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
SSLCATALOGURL https://preorders.co.uk/acatalog/
SSLCGIBINURL https://preorders.co.uk/cgi/
SSLPATHFROMCGITOCATALOG ../acatalog/
SSLCODEBASE ./
SSLFTPHOST preorders.co.uk
SSLFTPUSERNAME *******
SSLFTPPASSWORD ******
SSLPATHTOCGIBIN /cgi/
SSLUSEPASSIVEFTP false
CATALOGURL http://preorders.co.uk/acatalog/
CGIBINURL http://preorders.co.uk/cgi/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST preorders.co.uk
FTPUSERNAME *****
FTPPASSWORD *****
PATHTOCGIBIN /cgi/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG /acatalog/

[NormanRouxel]

The site www.preorders.co.uk (presumably on 1&1) seems to be working.

I was able to get as far as the PayPal page after adding to cart (i abandoned there as you've no other method (like CC details sent separately) configured that would let me finish the oder without paying you something.

There were some warnings about Secure / Unsecure items when switching to SSL and when going to PayPal. These could scare customers so you should try to fix these.

I'm not an SSL expert so I hope someone else can help you there.

[someyoungguy]

Hello Norman

I have since uploaded the 'out the box template' too www.preorders.co.uk and have uploaded the real site to actinics trial server

I wanted too test if the server had all the features, please see http://trials.actinic.com/trials/trial13426/ for the non working site.

Thanks

[NormanRouxel]

Add to cart fails on your trial site fails because you've removed NETQUOTEVAR:FORMBEGIN from your Primary Template.

Also make sure that NETQUOTEVAR:PRODUCTFORMBEGIN is in your Product Template(s).