Urgent Help - ActUps.ocx - unable to find library

[golles]

I am getting the following error message upon starting Actinic Developer Edition v7.

The errors are:
'Unable to find a library' - Check that c:\program files\actinic v7\ActUps.ocx exists'

I then click Ok and get a second message:
'Registration of Shipping Service provider, ActUps.ocx Failed'

I then click OK and Actinic closes - so I can't do any troubleshooting.

Pleaes help

Thanks
Simon

[Nadeem]

Hi Simon,

Are you using the US version of Actinic? If so, please check in your "C:\Program Files\Actinic v7" if the file "ActUPS.OCX" exist here?
Do you see other .ocx files?

Kind Regards

[golles]

No I use the UK version - however I have had a theme developed by a USA based company - will this make a difference?

Thanks
Simon

[webyourbusiness]

I'd say so...

[Nadeem]

Hi Simon

It possible that the UPS information is within your database, so please try opening the following tables within your "ActinicCatalog.mdb", which can be found in your "C:\Program Files\Actinic v7\Sites\Site1" and delete the records.

SSPOnlineErrorData
SSPProvider
SSPProviderClasses
SSPProviderFeature
SSPProviderFeatureSetup
SSPProviderVersions

You will need Access2000 to open the database.

Kind Regards

[sergio gomes]

Hi,
We have been having the same problem, but not in our core computer. Only in some users computers (we have 6). We use Actinic Business Plus Version 9.05.
Should I delete the records on the main database (core computer)?
Tks
Sergio