Missing Emails / Can't send e mails

[martinh]

Hi there.

All of a sudden I have stopped receiving "order received" e mails and am unable to send e mails from within Actinic.

I get the following messages from the Test Function in Network Setup

1.The computer you specified as your mail server is not a valid mail (SMTP) server. Check the computer name or address and try again. If it fails again, then it is possible, you were locked out by a firewall program, or you don't have network connection to this server.

2.Actinic Mail Test completed successfully
server: passed
connection: passed
sockets: passed
communications: failed
authorisation: failed
message: SMTP Authentication is not supported by this server!

Have contacted hosts (1&1) who can see nothing wrong with the configuration within Actinic (which incidentally works fine within Outlook) and I was wondering why this might be occuring.

Any help greatfull received.

[garyhay]

Not sure of an answer but maybe you could help in this thread http://community.actinic.com/showthread.php?t=13095

[martinh]

Sorry, but been away on business in Scotland for a while.

Gary, thanks for the info but the problem won't go away. It is more like this topic.

TOPIC

It means that not only do I not get notification e mail but also that customers cannot enquire. I have got settings set to auth.smtp.1and1.co.uk and user name and password work correctly in outlook etc.

Is it just a simple thing I am missing or something more complex.

[wjcampbe]

This thread

http://community.actinic.com/showthr...endmail+script

got my email working on 1&1 though the network setup wizard still fails - both myself and customer get the confirmations.

[Mike Hughes]

Other things you could try for 1and1 smtp are:

- Localhost
- auth.smtp.oneandone.co.uk

The second one works for me without authorisation.

Mike

[martinh]

Have now managed to get there.

auth.smtp.oneandone.co.uk or auth.smtp.1and1.co.uk were both fine but deselecting the password option has solved it.

Thanks for the assistance.