new host problems

[DecorativeXtras]

hi there all,

i have been having problems with a new web host, but not sure if that is the reason why i am having problems, just want to claify what is happening and want to know if that is the reason certain things are happening.

basiclly, i have been getting less traffic since being with the new host: http://www.teknonmedia.com/

i am certain of this, as i am not 100% sure, but sales have dropped so much since changing.

i know its a bad time, after xmas and all, but i didnt expect it to be this bad.

i also have had an order where i have recieved a payment, but no order via actinic, i.e. no details of it, just a paypal payment. I got a little worried so i placed a dummy order and the emaill confirmation came through. but nothing on actinic. i am quite worried, as the last order that i got the payment for i did not even get an email confirmation.

My question is that is this just due to using a chep host, as i was warned agains doing this, as there are a couple of ppl that do knwo my host password and username when i had problems setting it up that helped me fix the problem.

What do you reccomend i do? do i need to change host? Change passwords ant try see a difference?

I am in the process of contemplating selling the web, but really want to get the problems sorted before i do so, rather than passing them on to someone else, as that would not be fair.

Plesae advise someone, if you can help,

thanks for all your kind help ....

Anil
Naturally i got worrid, so i

[pinbrook]

3 things immediately spring to mind.

1 your site is a com - 2 your host is in the US......you aren't going to find it easy to get listed in UK search engines. No UK SE listings = no UK visitors. You will need to find a good reason to persaude US cumtomers to buy from you when they can buy your stuff in the US without the shipping cost and risk of loss or breakage.

3 you only accept paypal.

these 3 things alone are going to make sales difficult to acheive.

Your paypal issue with not getting the order in actinic can be fixed by logging into your paypal account and locating the callback feature....I can't be more specific than that cos I've forgotten the detail. But you should be able to find it

[DecorativeXtras]

will i get loss of traffic due to the host being us? as i have found that i have alot of pages that are failed requests in the web stats, nearly 2/5 of traffic is lost. Is this because its a cheap us host?

Any reccomendations on uk hosts that are cheaply priced? do you think its worth it? Changing?

plesae advise,

thanks

[pinbrook]

As with all things in life you get what you pay for.

[Jenny]

I always put a .com on a UK server if the client wants to market in the Uk. I have seen first hand what can happen within google.co.uk with a client that was hosted on a US server. Basically they were removed from the .co.uk index and re-included once they moved to a Uk server.
Jenny

[DecorativeXtras]

thanks all for your help, any reccomendations on a good host? who can host actinic site? what am i looking for ina server or potential host?

thanks

[pinbrook]

There are several people in this forum who will host for you, these are good people to go for as you get specialist treatment.

Otherwise go to Actinic's site and they also have a list of approved hosts.

[DecorativeXtras]

any chance of getting contct details for the hosts on this forum? or do i need to start a new thread?

regarding the problem with recieving order details to actinic, paypal have said that its a problem that actinic have to sort out as they had sent me a payment notification, the problem is with actinic, which sort of makes sense to me, any idea where to contact them about it? or do i just go to the site?

[DecorativeXtras]

i have also found a new problem, i think they may be linked,

when trying to print a new order i am getting an error message:

Error in File C:\Program Files\Actinic Ecommerce v6\Invoices.rpt:
Request cancelled by the user.

any idea what the problem may be or how i can fix it?

thanks again,

Anil

[webyourbusiness]

Jo at Pinbrook, Web Your Business (us)

and those found here:
http://www.actinic.co.uk/services/ec...esign.htm?menu

that's a few to be getting on with!

regards

Greg