Can't get auto email to work

[cyberdigital]

Despite having set up everything as it should be, Actinic will not automatically send customers a confirmation of their order. Is this a bug?

[wjcampbe]

Check the smtp settings in Advanced | Network settings. Have you tried the configuration in Outlook Express or Thunderbird to make sure it works?

If yes, the it could be a problem with how your host handles mail. If you say who you are hosting with, someone should be able to help you with settings or patches for that particular host.

[cyberdigital]

smtp is the same as in Outlook

The smtp is with Virtual Names - mail.ukservers.net It is the same as in Outlook. Does the email address in View->Business Settings have to be the same as the one in Outlook? Since the smtp account requires a password and there is no apparent option for one in Actinuic, is this a problem?

[omulcock]

If your SMTP server needs a password then it will not send emails until it gets one. Actinic v7 has this feature.

[wjcampbe]

on the network settings page in v7, you can tick a box to enable input of username and password.
Sorry, I have forgotten whether or not v6 had the same feature.

[omulcock]

I don't think it did, Bill.