Problems with Confirmation Email for Customers

[fuzzie bear]

Up until recently my customers were getting confirmation emails of their orders. All of a sudden its stopped. I've read previous posts about being hosting setting etc, but I get confirmation emails for the orders. Also, I tested all the settings in Actinic and sent test emails and it all works fine.


Anyone any ideas why customers aren't getting the email ??

[Mike Hughes]

It could be that the mail server is accepting emails for 'internal' addresses without SMTP authentication but has stopped sending to 'external' addresses.

Try sending an email to an external address from within actinic. If that doesn't work then it's probably to do with authentication. If that does work then it may be that the settings for 'send customer emails' have been messed up.

Mike

[NormanRouxel]

Mikes idea is worth doing. Go to Advanced / Network setup, run the Network Test and see if can send the test e-mail. Check your e-mail to be sure it arrived. This bit should work OK.

Next go to View / Business Settings / Company/Contact and change the Email Address to one external to your site. Repeat the Network Test and see if that e-mail gets sent. Double check by getting the recepient of that message to see if it arrives.

Don't forget to change that Company/Contact email address back afterwards.