Actinic ecommerce can not create a unique order number

[smold]

I've just started to recieve this message via email anybody have any ideas?

The xxxxx are just deatil blanked out by me.

--------


Following error has been displayed to a customer: An error occurred while creating
the order number lock file (./acatalog/OrderLock.num). The error was Permission
denied. Actinic ecommerce can not create a unique order number and can not
continue. Please contact us directly with your order.

Invoice To:
Name/Cardholder: Mr I xxxxxx
Address Line 1: 29A xxxx
Address Line 2:
City/Town: Kew Gardens
County/State/Province: Surrey
Post Code/Zip Code: xxxxxxx
Country: United Kingdom
Phone Number: xxxxxx
Email Address: xxxxx

Deliver To:
Name: Mr I xxxxxxxx
Address Line 1: 29A xxxxx
Address Line 2:
City/Town: Kew Gardens
County/State/Province: Surrey
Post Code/Zip Code: xxxxx
Country: United Kingdom
Phone Number: xxxxxx
Email Address:xxxxxx

Calling Host: xxxxxxxx

Calling Address: xxxxxxxx
Debugging information: Input Hash: ACTION : "Next>"
GENERALHOWFOUND : "Froogle"
GENERALWHYBUY : ""
PAYMENTMETHOD : "10003"
RANDOM : "0.317047119140625"
REFPAGE : "http://www.mookey.com/acatalog/Online_Catalogue_Software_595.html"
SEQUENCE : "2"

[TraceyG]

Hi Steve,

Take a look at this knowledge base article

[smold]

Thanks, I created a new directory because the permissions were messed up but now getting:

A General Script Error Occurred

Error: Invalid path.

I'm gonna cry!

Hi Steve,

Take a look at this knowledge base article

[TraceyG]

Hi Steve,

I created a new directory

Which directory did you create? The kb article does not ask you to do this.