Hello folks. I'm really stuck here, I've done everything I can think of and no joy, so I've searched out the Mighty in the hope somebody might be abe to suggest what's going wrong...
Just upgraded from V5 to V7 but now having a vexing problem with the PSP setup.
The upgrader unhelpfully didn't copy over the edited OCCProtxScriptTemplate.pl though (this is manually edited to provide the encryption key and vendor e-mail address for Protx). As you'd expect, that meant that the Protx stage failed as soon as the payment process was sent to their site. That was the work of a moment to figure out and complete the relevant edits again though, and everything then progressed to the Protx payment gateway as before, and card info could be successfully entered.
Except it doesn't complete properly, and I'm totally pulling my hair out trying to figure out what's fouling it up. :-(
Within Actinic's Business Settings/Payment & Security the payment method is configured for Protx as before. The Merchant ID and Secret Key are completed as before. Beyond that and OCCProtxScriptTemplate.pl I'm not aware of where I might find any settings that might be wrong and in need of correcting.
Here's exactly what currently happens;
Everything seems to behave normally up to and including the entry of card info on Protx. When you get to their final page asking you to click to complete the payment it goes to an "Authorisation in progress, please wait" page, but then the following appears.
>>>>>>>>>>
Not Found
The requested URL /XÛ\š] KØÙÚKXš[‹ÛÜÌ KœÔÑTUQS?ÑOLÉ?PÕSÓ?Qš[š\Ú “Ô‘T“•SP‘T?MMMMMMLL ŒÌLÌI”‘Q”QÑOZ LØIL™‰L™˜Û\š] IL™Z] L™˜XØ][ÙÉL™˜YZ[‰L™Z [ was not found on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
--------------------------------------------------------------------------------
Apache/1.3.33 Server at khaki.srv2.com Port 443
>>>>>>>>>>
As you can see this is generated by MY web server by the looks of it.
I'm a bit puzzled there for starters, because there should be a PROTX page saying "Your payment has been made" or similar, and THEN upon clicking a PROCEED button on that page you get sent back to the merchant site and the subsequent Actinic Receipt page.
On the other side of things, typically the transaction IS in fact completed and authorised. I can see the transaction all in good order on the Protx management console. The customer's Protx confirmation email is sent. My e-mail of the transaction "Success" from Protx arrives correctly. Although of course MY site's customer confirmation e-mail is not issued to the customer and Actinic doesn't get the completed payment info, so the order is listed as a PSP-Pending.
Sadly this isn't always the case either, and sometimes the Protx authorisation is failing. The Protx console lists the failure only as;
"Authorisation process could not complete. Transaction cancelled by the VSP System "
...although I notice that the AVS/CV2 checks are completed and an Auth Code is listed for these transactions.
I have no idea why some are completing and some are being cancelled by the VSP system. I feel certain that this is something that won't be of any concern once the main critical proble is solved though, because ALL are failing to complete back to my merchant site.
So here I sit, we're immediately seeing more orders than ever thanks to the easier site navigation now, yet ironically my customers are being treated to a processing failure as soon as they hand over their cash, so to speak.
I've got no idea what the problem is and I've been through everything i can think of, I've scoured OCCProtxScriptTemplate.pl and made sure everything I changed when doing the original install of V5 was also provided for V7, and I've also had the latest version of OCCProtxScriptTemplate.pl from Protx, but here I still am.
Well, there you have it. Can anyone help pleeeeeeease?
OH! and I've just had the flash of inspiration after typing all this to use the old "cature card details for later processing" and use VSP Terminal on Protx until I find out how to fix the live payment. Phew! No more customers looking at an error page for now.... :-)
Yours, Bewlidered, John.
Just upgraded from V5 to V7 but now having a vexing problem with the PSP setup.
The upgrader unhelpfully didn't copy over the edited OCCProtxScriptTemplate.pl though (this is manually edited to provide the encryption key and vendor e-mail address for Protx). As you'd expect, that meant that the Protx stage failed as soon as the payment process was sent to their site. That was the work of a moment to figure out and complete the relevant edits again though, and everything then progressed to the Protx payment gateway as before, and card info could be successfully entered.
Except it doesn't complete properly, and I'm totally pulling my hair out trying to figure out what's fouling it up. :-(
Within Actinic's Business Settings/Payment & Security the payment method is configured for Protx as before. The Merchant ID and Secret Key are completed as before. Beyond that and OCCProtxScriptTemplate.pl I'm not aware of where I might find any settings that might be wrong and in need of correcting.
Here's exactly what currently happens;
Everything seems to behave normally up to and including the entry of card info on Protx. When you get to their final page asking you to click to complete the payment it goes to an "Authorisation in progress, please wait" page, but then the following appears.
>>>>>>>>>>
Not Found
The requested URL /XÛ\š] KØÙÚKXš[‹ÛÜÌ KœÔÑTUQS?ÑOLÉ?PÕSÓ?Qš[š\Ú “Ô‘T“•SP‘T?MMMMMMLL ŒÌLÌI”‘Q”QÑOZ LØIL™‰L™˜Û\š] IL™Z] L™˜XØ][ÙÉL™˜YZ[‰L™Z [ was not found on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
--------------------------------------------------------------------------------
Apache/1.3.33 Server at khaki.srv2.com Port 443
>>>>>>>>>>
As you can see this is generated by MY web server by the looks of it.
I'm a bit puzzled there for starters, because there should be a PROTX page saying "Your payment has been made" or similar, and THEN upon clicking a PROCEED button on that page you get sent back to the merchant site and the subsequent Actinic Receipt page.
On the other side of things, typically the transaction IS in fact completed and authorised. I can see the transaction all in good order on the Protx management console. The customer's Protx confirmation email is sent. My e-mail of the transaction "Success" from Protx arrives correctly. Although of course MY site's customer confirmation e-mail is not issued to the customer and Actinic doesn't get the completed payment info, so the order is listed as a PSP-Pending.
Sadly this isn't always the case either, and sometimes the Protx authorisation is failing. The Protx console lists the failure only as;
"Authorisation process could not complete. Transaction cancelled by the VSP System "
...although I notice that the AVS/CV2 checks are completed and an Auth Code is listed for these transactions.
I have no idea why some are completing and some are being cancelled by the VSP system. I feel certain that this is something that won't be of any concern once the main critical proble is solved though, because ALL are failing to complete back to my merchant site.
So here I sit, we're immediately seeing more orders than ever thanks to the easier site navigation now, yet ironically my customers are being treated to a processing failure as soon as they hand over their cash, so to speak.
I've got no idea what the problem is and I've been through everything i can think of, I've scoured OCCProtxScriptTemplate.pl and made sure everything I changed when doing the original install of V5 was also provided for V7, and I've also had the latest version of OCCProtxScriptTemplate.pl from Protx, but here I still am.
Well, there you have it. Can anyone help pleeeeeeease?
OH! and I've just had the flash of inspiration after typing all this to use the old "cature card details for later processing" and use VSP Terminal on Protx until I find out how to fix the live payment. Phew! No more customers looking at an error page for now.... :-)
Yours, Bewlidered, John.
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