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    #1

    Problems uploading site.

    I have been trying to update my web site (www.absolutelybikes.com) for the past couple of days now but I keep getting failures 'sending base files'. Initially it would hang sending 'A000.cat' and at this point I contact my hosting company who have not been able to find a problem. I then tried a full refresh and now the process hangs 'Sending: bb000000.pl'.
    I have also tried a test in the 'Advanced FTP set-up' but keep getting messages saying not authorised to the CGI-BIN directory.

    Please help!
    Tags: None
    #2
    Try enabling "Use relative cgi-bin URL's" in ADVANCED > NETWORK SETUP

    Then do WEB > REFRESH WEBSITE
    Owner of a broken heart

    Comment

      #3
      Hi Gary,

      Tried doing as you suggested but still hangs when send bb000000.pl.

      Comment

        #4
        Hi there,

        Looking at the site, its seems you are running 6.1.4 DNNA, might i suggest in upgrading to 6.1.5 EGRA, as this build contain a new method of ftp called "Enhanced FTP". His opens up one connection and keeps it alive. I would recommend you upgrading and then using this method.

        You can download the latest patch at: http://www.actinicdownloads.com/v6/

        Kind Regards
        Nadeem Rasool
        SellerDeck Development

        Comment

          #5
          Windows to blame?

          Absbike,

          If you use Windows XP, then I may have a possible solution for you....

          I too experienced FTP upload problems last week, resulting in a total inability to upload or refresh any of my Actinic sites. I also could not use my FTP software (Cute-FTP XP) to upload ANY files to any of my non-Actinic sites.

          This confirmed to me that it was NOT an Actinic fault, so I started to look elsewhere.....

          It appeared that only my XP machine was affected as my old Win98 PC could FTP quite happily.

          I thought about the previous few days and remembered that some 'Critical' Microsoft Hotfix/Updates has been applied automatically. I looked them up on their site and found that one, KB893066, modified TCP/IP.

          This rang alarm bells, so I looked on Google and, even though the fixes had been out only a day or two, there were many tales of woe concerning systems playing up after application of KB893066.

          I decided to uninstall the fix via Add/Remove Programs (with 'Show Updates' checked) and once I restarted and retried all was well with FTP once more. Problem solved! Just to be sure, I installed the fix again and retried Actinic and FTP - again failure. So I'm 100% convinced that KB893066 was to blame.

          I've now prevented my system from automatically installing this particular fix and Actinic upload/refresh and Cute-FTP now work perfectly again.

          This, of course, may not be your problem but it is another possible solution to try - it worked for me....

          Comment

            #6
            Problem solved, thanks to Greg.

            Greg,

            Many thanks for posting this fix, I have completely refreshed which took a while but everything is back to normal now.
            I should have thought about the Windows update but it has been a while since I uploaded so I was concentrating on indentifying any issues on the server or with my firewall.

            Anyway thanks again. Nik

            Comment

              #7
              A big thanks!

              Thanks for your suggestion. I had the same problem and your suggestion fixed it. I would have never been able to find it by myself. Thanks again.

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