Unable to perfom simple update & why is the search text different?
Hello All,
A client of ours has been experiencing a problem whereby he is unable to perform a simple update of the site. It gets to the point of merging files and then stops responding, however when I test his snapshot on my machine it updates perfectly.
He has recently re-installed actinic (due to these problems happening previously) and has upgraded to 7.0.2, would anyone know why this may be occuring? Also i've got him to perform a complete web-site purge and refresh, but still has the problems. I'm reckoning it is something to do with his computer (as it works fine on my machine), though he seems to think otherwise. But it works fine if he does a FULL refresh.
Also the same guy has updated his search text (which appear on the search page) and when he has updated he says the changed text appears on one page but if you do it via the other page it reverts to the old text. This was the problem a few weeks ago which sorted itself out, but it has now come back. This user does have actinic on 2 machines and plays aroiund with one of them, though when i've tried to clarify which machine he updates the site from, he says he updates it on the one machine only.
If anyone knows why either of these may be occuring or if it is user error could you let me know as I have no idea why these are occuring other than user error. We do have a number of clients on the same verrsion and they do not experience these problems.
Kind Regards
A client of ours has been experiencing a problem whereby he is unable to perform a simple update of the site. It gets to the point of merging files and then stops responding, however when I test his snapshot on my machine it updates perfectly.
He has recently re-installed actinic (due to these problems happening previously) and has upgraded to 7.0.2, would anyone know why this may be occuring? Also i've got him to perform a complete web-site purge and refresh, but still has the problems. I'm reckoning it is something to do with his computer (as it works fine on my machine), though he seems to think otherwise. But it works fine if he does a FULL refresh.
Also the same guy has updated his search text (which appear on the search page) and when he has updated he says the changed text appears on one page but if you do it via the other page it reverts to the old text. This was the problem a few weeks ago which sorted itself out, but it has now come back. This user does have actinic on 2 machines and plays aroiund with one of them, though when i've tried to clarify which machine he updates the site from, he says he updates it on the one machine only.
If anyone knows why either of these may be occuring or if it is user error could you let me know as I have no idea why these are occuring other than user error. We do have a number of clients on the same verrsion and they do not experience these problems.
Kind Regards
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