Delivery charges in checkout

[MDS]

Hi

I need to remove the delivery charge being shown when you initially checkout, prior to selecting the delivery zone.

Once the zone changes, the correct delivery cost is not show until the next page.

Hope you understand my question-have tried searching, but nothing relevant.

On another note, is it me being thick, or is setting up the delivery charges particulary difficult?

[Nadeem]

Hi Mick,

I need to remove the delivery charge being shown when you initially checkout, prior to selecting the delivery zone.

This is normally the case for a new customer, if they haven't been on your site, then it willl not show the shipping charge, until they select what country they are from. If they are a returning customer, then Actinic will remember this and show them the shipping charge for next time.

or is setting up the delivery charges particulary difficult?

It will take time, Are you stuck with anything? or is this just generally what you have found when using the software?

Kind Regards

[MDS]

Thanks Nadeem, nice feature that I didn't spot as I am still building & testing-cleared cookies etc and its fine-one less job to worry about

On the delivery side I am stumped to be honest

We ship to the UK

I need zones for mainland, N Ireland, and offshore islands

I have managed to get it to work, but there must still be a problem as I get this error

The following regions have been defined in more than one zone for the same shipping class.
It is recommended that you make appropriate corrections:

The site is still being built, but you can find it here:

http://www.candccentral.co.uk/testsite/index.html

Thanks

Mick

[Nadeem]

Hi Mick,

make sure in "View | Business Settings | Shipping and Handling" that you don't have 2 zones in here. Eg Mainland zone may have UK and something another zone.

Please could you check it

Kind Regards

[MDS]

Hi Nadeem

Hmm, I just don't get this at all

I have added 3 states to the UK in locations-mainland, offshore & NI

Then in the business settings I have 3 entries

1/ Mainland UK

2/ Northern Ireland

3/ Offshore Islands

Each have a City Link Entry

I will take a screen shot & link it-cant seem to be able to add an image on the boards

Thanks

Mick

[James M SellerDeck]

Then in the business settings I have 3 entries

1/ Mainland UK

2/ Northern Ireland

3/ Offshore Islands

Hi there

So these are you're 3 zones, what entries do you have within these zones? Woudl be easier i fI can see what you have...

You should be able to attach a screen grab to you're message, when you reply, there is a button to 'manage attachments', if you click that then you should be able to attach the screen grab image.

[MDS]

Definately easier-i think the problem is in the locations

Cant get the upload to work, get a 404

Try this link, you should be able to view

http://www.candccentral.co.uk/downloads/locations.jpg

[retekdirect]

Ooof @.bmp

Hope no-one's on dial-up!

[MDS]

Oops-wondered why it took so long to upload

[James M SellerDeck]

Just looking at the locations you have set up, that looks fine to me...

Could you do another screen print of View | Busienss settings | Shippingand handling, so I can see how you have you're shipping tables set up.

[MDS]

Here you are

I get the error message in both business settings & advanced

[James M SellerDeck]

Again, that looks fine to me...

To see why you are getting the problem, I would need to have a look at you're site snapshot, you create one of these by going File | Snapshot | Export site.

If if you send it to the 'Contact Us' link at the bottom of the page, and put it to my attention (James) I will have a look into it for you.

[MDS]

Thanks James

On its way-slowly

[James M SellerDeck]

Hello - got the snapshot thanks.

Just had a look at it - again it all seems fine to me!!

I go into Advanced | Locations, and that all looks fine, same goes for View | Business settings | Shipping and handling...

I dont ever get the error you mentioned...

The following regions have been defined in more than one zone for the same shipping class.

Try going to Housekeeping | Compact databases, and select the shipping option... Actinic will now close down and compact and repair the shipping database, once done, open up Actinic again, and see if you get the error again.

Let me know how that goes.

[MDS]

Sorry James-still the same