Copy & Paste problem

[SteveB]

Recently upgraded from V6.15 business to V7.03 business,
I've regularly added new products by cutting and pasting existing ones to change details etc and clicking on the 'auto generate' button on the pop-up box for a new reference(having the auto generate box unchecked within business settings).
Now with V7 after clicking on the auto generate pop-up after copying(either by right click or from the EDIT menu) Actinic just freezes and is 'not responding'.
I still have the same problem with the auto generate box checked within business settings.
Any ideas?

[James M SellerDeck]

Hi there

I am unable to re-create this in a defualt v7 site, one thing you could try is compacting the database - if you go to Housekeeping | Compact databases, and select catalog...

Actinic will close down and compact the databases, after that has finished, try again.

If the problem still exists, then I would suggest you register a support query here so you can send in you're site snapshot.

[SteveB]

Hi - thanks, I compacted DB as suggested, afterwards the first copy/paste took 15mins then after less, however I have now noticed that once the product references are consecutive response is fine, the problem seems to occur after housekeeping(content) when old references previously deleted are re-used.

[Nadeem]

Hi there

If the issue is reappearing after you have deleted the old products then reuse the product reference, then i would suggest in registering an support query, with the link James had sent you.

Also before you register a ticket, please check our knowledge base article and see if it applys to you. Here is the link.

Kind Regards