network error while merging....

[houndour]

Actinic received a network error while merging files on the server. Try again later and contact your network administrator if the problem persists. The server name or address could not be resolved

Hello, I am accessing my clients actinic via remote access and am trying to "Update Website". I get the above error.

I have tested it from my own computer and it connects without a problem.

I have checked and compared the network settings and they are the same.

Via remote access I get the same problem when trying to download orders or just testing the settings.

The server name or address could not be resolved

I'm afraid I do not have anybody to try the computer from their end till tuesday.

Do you think the problem could be just from their connection, or maybe it won't work because I'm doing it via remote access?

I shall keep trying intermittently incase it is something that wrong their end.

Thanks,
Sam

[houndour]

Sorry to be a pain, but problem is fixed. It was nothing to do with being remotely accessed. It was a problem with way my clients server was set up All fixed now. So if you have a problem like this it is worth talking to technical people!