Custom Email Template

[doug selby]

The custom email template does not work. All the variables in this template are of the form <Actinic:ORDER_NUMBER/> as you can see here, and when the email is viewed or sent they are rendered as plain text.
Surely they should be in the form NETQUOTEVAR:ORDER_DATA?
I am hoping to use a custom template to Pass Orders to a Third-Party Fulfilment House, as in this thread.
Is this a bug, or have I done something stupid?

P.S. I made a new template based on one of the predefined ones, and that seems to be working. Is there a way to include the product code in a generated email?

[Nadeem]

Hi Doug,

There are two forms of email in Actinic. The emails which are online and the emails which are offline. Both of the emails will always be rendered as plain text.
<Actinic:ORDER_NUMBER/> is coming from the online email. While NETQUOTEVAR:ORDER_DATA comes from the offline email (sending emails from Catalog). This is not a bug, currently you cannot change the content of "NETQUOTEVAR:ORDER_DATA".

Is there a way to include the product code in a generated email?

You can only get the product reference number by unticking "Auto Generate Product Reference", in "View | Business Settings | Options". Once you have done this you will get "Product Ref" in the offline emails.

Kind Regards

[doug selby]

Thanks Nadeem.

What threw me is that I was working off-line, in the order manager. I didn't expect to be offered a template for an online email.
I have now replaced 'Act_NewEmail.txt' with one based on NETQUOTEVARs. I guess I will have to look out for this if I come to create any new on-line emails!

You can only get the product reference number by unticking "Auto Generate Product Reference", in "View | Business Settings | Options". Once you have done this you will get "Product Ref" in the offline emails.

I have already un-ticked "Auto Generate Product Reference", as I use imported product references to match up with my supplier. I have ticked "Hide Product Reference in Online Catalogue" and "Show Product Reference when Editing Catalogue" however, maybe that makes a difference.

Cheers, Doug.

[Nadeem]

Hi Doug,

I have ticked "Hide Product Reference in Online Catalogue" and "Show Product Reference when Editing Catalogue" however, maybe that makes a difference.

Yes please untick these and try again with the offline email. This is what I done, when testing out an offline email.

Kind Regards

[doug selby]

Yes, that worked. I would quite like to hide te references on the site, but its not a big deal.
Thanks for your help on this Nadeem, the official support request only produced a rehash of the help file!