Callback Issues

[watchman]

Hi,

We are using Secpay and are having problems which the callback page taking over 2-3 minutes to process requests and therefore all orders are coming back "Pending payment service provider".

It seems to be a general problem with the os000001.pl file because it is also taking a while to move through the checkout process to the PSP.

Any ideas?

[I-CC]

If you are seeing that it is taking a while to go through the checkout process prior to the secpay connection, then you should contact your host about it to see if they can optimize the perl processes to speed things up maybe.

Just an idea if you are getting this prior to the secpay side of it all..

[watchman]

I am the host

There are other Actinic carts on there which have no problems whatsoever.

[I-CC]

OK, then whilst it is processing have an active connection to the server and watch the server by the second with 'top' and the network with 'ntop' to see what is holding up the connection and processing, which will assist you in seeing the connections and why it is taking so long or not working at all.

Barring that, have you adjusted the scripts which could be doing this.

[watchman]

The problem is that it appears to be an intermittent problem and is difficult to reproduce.

We haven't made any changes to the original script.

[Nadeem]

Hi Bruno,

Are you running an Apache server? If so, try installing mod_perl to improve the script operation. Check our hosting section and see "Installation of mod_perl to improve performance"

Kind Regards