Embedded HTML in customer email confirming order

[June]

Hi,

I have embedded HTML in the many of my short product descriptions, which are downloaded as order lines in Actinic.

The embedded HTML is showing up in this (which is not a problem), but it is also in the order description line on the confirmatory email the customer receives to show the order is being processed (one customer was very confused by this and thought it was not a genuine product!) - he wanted to cancel until I explained.

Is there any way round this problem, please??

Thanks

[NormanRouxel]

This would probably need some Perl patching in Orderscript.pl. It may already be covered here or in the Knowledge Base. Try searching.

[NormanRouxel]

I found a similar post I'd done earlier. Here it is modified to remove all embedded html tags.

Edit OrderScript.pl (back it up first - use a text editor, not a word processor).

Look for the line

		$objOrderBlob->AddString($$pProduct{"NAME"});					# the product description

Replace with

		my $sNameTemp = $$pProduct{"NAME"};					# the product description
		$sNameTemp =~ s/!!<|>!!//g;						# strip HTML escapes
		$sNameTemp =~ s/<.*?>//g;						# replace everything between < and > (minimally)
		$objOrderBlob->AddString($sNameTemp);					# the tidied product description


Look for the 2 lines

			MailOrderLine( $$pProduct{REFERENCE},
								$$pProduct{NAME},

Replace these 2 lines with

			my $sNameTemp = $$pProduct{"NAME"};					# the product description
			$sNameTemp =~ s/!!<|>!!//g;						# strip HTML escapes
			$sNameTemp =~ s/<.*?>//g;						# replace everything between < and > (minimally)
			MailOrderLine( $$pProduct{REFERENCE},
								$sNameTemp,			# the tidied name

This will also tidy up the Description in the Order and Printed Reports.