We are having problems with our checkout today. When attempting to place an order customers receive the following error message
"An error occurred while creating the order number lock file (%s). The error was %s. Actinic Ecommerce can not create a unique order number and can not continue. Please contact us directly with your order."
In Help|Troubleshooting|Query Order Number the following message displays
"Unable to create a copy of the order lock file.
Possible Cause:
The lock files on the server are damaged
Resolution: Try manually remove the filesThe error was: 58416
Command: getordernum Filename: "
I've tried doing a full site refresh without success.
Can anyone help please?
"An error occurred while creating the order number lock file (%s). The error was %s. Actinic Ecommerce can not create a unique order number and can not continue. Please contact us directly with your order."
In Help|Troubleshooting|Query Order Number the following message displays
"Unable to create a copy of the order lock file.
Possible Cause:
The lock files on the server are damaged
Resolution: Try manually remove the filesThe error was: 58416
Command: getordernum Filename: "
I've tried doing a full site refresh without success.
Can anyone help please?
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