Other info fields

[RuralWeb]

Hi,
Does anyone know how to turn off the "required field" status of: Other info questions found in the layout tab of product details.

many thanks
mal

[brian.mc]

If you only want to ask the Other Info questions for certain products, then simply leave this field blank for products where you don't require to ask the question. If any text is entered here it appears on the site as a question, and the field has required status .

If you mean you want the question asked for all products, but to have a reply optional, this is not possible. However, you could get round this by altering the question by adding a suggestion to enter something like, for example "none", "0" etc if they want to bypass the question.

[RuralWeb]

Thanks for the reply Brian. Im trying to get a card message similar to what you have achieved on the first page of your order pages.
Many thanks Mal

[RuralWeb]

Found the answer. Go to options/text and search for ID 2161 and modify the field below:

%s<INPUT TYPE=text NAME="%s" SIZE="%d" MAXLENGTH="%d" VALUE="%s" %s>

to

%s<INPUT TYPE=text NAME="%s" SIZE="%d" MAXLENGTH="%d" VALUE="Type your message here" %s>

this will enter the text as a default and allow the order to proceed.

[jeff p]

Have site under development (Developer 7). Made change to ID 2161 as above. When add to cart I see the personalization before being returned to shop. On "View Cart" it's gone and the default "Type Personalization Desired Here" appears.

Here is the problem location: This Page

I know you can't tie the Question to a Component/Attribute/Choice but obviously we'd have to call everyone who ordered a qualifying choice to see if they wanted Personalization and what...

Help please.

Thanks!

[Nadeem]

Hi Jeff

I'm just asking the development regarding this query.

Kind Regards

[jeff p]

Thank you Nadeem. Look forward to the answer.

[Nadeem]

Hi Jeff

Okay you need to edit the ActinicOrder.pm in notepad, Search for 2161 and replace

$sHTML = ACTINIC::GetPhrase(-1, 2161, "", $sIndex, 35, 1000, $sValue, 
$sStyle);

with

# $sHTML = ACTINIC::GetPhrase(-1, 2161, "", $sIndex, 35, 1000, $sValue, $sStyle);
$sHTML = sprintf("%s<INPUT TYPE=text NAME='%s' SIZE='%d' MAXLENGTH='%d' VALUE='%s' %s>","", $sIndex, 35, 1000, $sValue, $sStyle);

Kind Regards

[jeff p]

Works a charm, Nadeem. Thank you...and thank the folks in the back room.

Now...for a wish list addition. You should be able to tie it to a component choice!!!!

Thanks again.

[siwalker]

This thread threw up a problem I didn't realise I had - I didn't realise the Other Info Question was compulsory. The change to text 2161 obviously helps this but it would be nice to be able to set it per product. I tried setting up a Customvar INFOQDEFAULT, and then using that as CUSTOMVAR:INFOQDEFAULT in text 2161 but it's interpreted as a literal string. Any way of using a customvar in this way?

Thanks,
simon
CultPens

[Nadeem]

Hi Simon

I'm afraid not, it just what you have written, anything you put in there will be just processed like a string or html coding, not a variable

Kind Regards

[jeff p]

Well, the site went live...the cart has and retains the Personalization from the Other Info prompt. The very first order is for an item with personalization and no personalization is coming through. The Other Info box with the "Enter Personalization Desire Here" is showing.

Called client and they placed an order for a personalized product and the order doesn't even contain the Other Info box.

Need to fix or we'll have to call for every order that qualifies for personalization to find out if they wanted it...and what it should be.

Help...please.

[Nadeem]

Hi Jeff

I have done the same thing on my version 7.0.4 UK Build and it works fine, I get a default text which i change to something, and checkout. Once i have downloaded the order i see the changed text, not the default text. Have you tried doing a test order on your own site?

Kind Regards

[jeff p]

Nadeem:

The very first order we received showed the box with the default copy showing so it was possible the buyer didn't fill anything in.

To test we placed another order with a personalization filled in and we got nothing...no default, nothing.

Jeff

[Nadeem]

Hi Jeff,

So strange, as it works on mine. You would need someone to have a look at your site to see why this is not working, please raise an email ticket on: http://www.actinic.co.uk/support/register.htm.

Kind Regards