Shipping to USA

[choices]

My site has developed a new trick. If someone in the USA tries to buy, when they select the country USA they get the message:

Please tell us the country to which we will deliver the products - Please select a state or province.

but on the screen there is no field into which to put a state or province !! You're stuck.

I have searched for the error text in my site1, but found nothing.

Does anyone have a suggestion?

This follows my recent trouble - also with the USA. See thread "Error with shipping to USA" of June 2nd

[Nadeem]

Hi there

It is possible that in "Act_LocationSelectTemplate.html", it is missing the information for the states dropdown list box. Please go into "Advance | Template Manager | Ordering" and click on "Location". This will open "Act_LocationSelectTemplate.html".

Please check your template to see if you have the following html code:

		<TR>
		<TD WIDTH="200" ALIGN="LEFT"><FONT FACE="ARIAL" SIZE="2" COLOR="NETQUOTEVAR:REQUIREDCOLOR">NETQUOTEVAR:LOCATIONPROMPT</FONT></TD>
		<TD WIDTH="200" ALIGN="LEFT">
<FONT FACE="ARIAL" SIZE="2">NETQUOTEVAR:LOCATIONCOUNTRY</FONT>
		</TD>
		<TD WIDTH="200" ALIGN="LEFT">
<FONT FACE="ARIAL" SIZE="2">NETQUOTEVAR:LOCATIONSTATE</FONT>
		</TD>
	</TR>

Kind Regards

[choices]

Hi Nadeem

Thank you for your reply.

The code in my Location template was not quite the same. What I had was:

<tr>
<td width="200" align="LEFT" class="actsmall"><span class="actrequiredcolor">NETQUOTEVAR:LOCATIONPROMPT</span></td>
<td width="200" align="LEFT" class="actsmall">
NETQUOTEVAR:LOCATIONCOUNTRY
</td>
<td width="200" align="LEFT" class="actsmall">
NETQUOTEVAR:LOCATIONSTATE
</td>
</tr>

I tried changing it to your code and then doing a complete site refresh - but I still get the same problem.

I have been receiving orders from the USA without trouble (until this week).

Kester

[Nadeem]

Hi Kester,

Please could you check in your "Advance | Location" to see if "USA" has got states inside there. Also on your previous thread: http://community.actinic.com/showthread.php?t=14172. What changes were made to generate the error?

Please could you advise?

Kind Regards

[choices]

Nadeem

My Advanced|Locations shows all the states for the USA, from Alabama to Wyoming.

The only changes I have made for the last year or more have been to add or remove products. Nothing exotic. All was sailing along nicely until these two USA related problems popped up out of the blue.

Are there things I should be looking at on the host?


Kester

[Nadeem]

Hi Kester

It is bizzare, there is nothing you can check with your hosting. This is something within Actinic. I would suggest in registering an email ticket with Support on http://www.actinic.co.uk/support/register.htm.
They will ask for the snapshot.

Kind Regards