Adding to basket quantity problems

[Astadev]

If I clear the cookies from within my browser then add 1 item to the cart then choose to go back and add another item I receive an error message informing me that

"You have already selected the maximum number of this item allowed. Please return to the catalog and amend your order."

thanks

[jont]

Have you set a maximum quantity allowed in the product details?

Even though you are deleting your cookies it may be the session cookie on the server is remembering the order.

[Astadev]

the maximum quantity is set to 20 but I can't edit this field for some reason. I've tested this so many times that if there is a server cookie then I've probably exceeded 20 already.

is there anyway I can have the cookie removed when the customer closes the browser window?

thanks

[MDS]

Not sure why the field is greyed in the product quantity.

There is another setting fro order quantity in business settings/ordering. It is down the bottom under misc.

Have you got that box ticked?

Edit

That could be the reason, the help says the product quantity will be disabled

[Astadev]

its when I have a filename in the Digital Download tab. If I remove this filename and refresh then I no longer get the quantity problem!?!

[cdicken]

With digitally downloadable products your customers are only ever going to download it once, so Actinic puts a restriction of '1' for the product quantity. Otherwise they could end up paying twice for a file they only download once!