Unable to connect to FTP server

[Dotty]

Hi,

I cannot update my site

I get as far as "Checking search indices" and an error message comes up across the screen "Unable to connect to the FTP server. The FTP session was terminated". I get the same message when using the Network Setup Test. I haven't changed anything.

I've tried disabling Norton and my server has told me the problem is with the software.

This hasn't happened before and I've been running Actinic 6, trouble-free, for several months now.

Has anyone else had the same problem?

Can anybody help please?

[zedbyc]

Pretty sure they are down. I have been able to update all morning then i tried 5 minutes ago and cannot connect.

[cdicken]

Pretty sure they are down. I have been able to update all morning then i tried 5 minutes ago and cannot connect.

Hi there.

When you say 'they' are down - who are you referring to? If you have a trial site hosted on the support.actinic.co.uk site then we had an outage at our hosting company yesterday which should account for your difficulty in uploading. You shouldn't have a problem now.

Can anybody help please?

I suggest firing up Internet Explorer and try using that to access your website.

To do this type 'ftp://' then your username then '@' then your server address e.g.

ftp://username@www.mysite.com/

This will help eliminate whether your problem is with Actinic or your connection to the internet.

[Dotty]

Hi,

I've tried to login to my site via Internet Explorer. My home page is fine, but I get an error message "File or directory not found" when I click on Shop.

I phoned my web-hosting company, who have just updated their system so I'm waiting to hear back from them......... as they appear to have changed my settings.........