Order processing does not continue to Protx server

[Chrismarworth]

I have completed my site to the point where I am am going live and want to make a live test transaction. But when I get to the page which says I will be transfered to the Protx server the process hangs and proceeds no further.

Any ideas and help would be appreciated

Chris

[wjcampbe]

Did you remember to increment the number in OCCUpgrade.ini when you made the change from test to live Protx?

[Chrismarworth]

Yes I made that change

Chris

[ragwort]

Give Protx a ring and they will send you a bit of code to paste and a nice simple guide how to do it as well. They explain it as a problem that quite often arises with Actinic which of course does raise a few questions in ones mind.

Nevertheless it works and once installed everthing is plain sailing. God I wish I hadn't written that. Too late now.

Nigel Booth

[Chrismarworth]

Thanks for your help.

I have emailed Protx with the problem, but they have not come back and it's been quite some time now. Me thinks not particuarly quick with support .

Thanks for your help

Chris